First, I feel bad for the frustration that you are going through. I, like you and a lot of others would think that Porsche would open a communication process to handle these types of situations even if it is just to ease their customers frustrations and fears. A lot of bad will can be nullified by open conversation.Long story short: I've been without my 2020 Taycan Turbo S since mid-January of this year. It's been just about 4 months since I've been able to drive it. I had the dreaded red electrical fault and, since that time, it's been sitting at my local dealer awaiting a HV battery from Germany. I'm getting some conflicting information, but it appears that I will have a new HV battery and a working Taycan sometime between 2 to 4 weeks from now. I've been in a loaner Panamara since January.
I reached out to PCNA and, after several back and forths, was offered $12,000 and a 2 year limited warranty "in the spirit of customer satisfaction." I told the PNCA rep that this was insufficient given 1) I still don't have a date certain for the return of my car, 2) my actual out of pocket expenses are hovering right around $12,000, nevermind any "customer satisfaction" payment, and 3) I know for a fact that some members of this forum have been offered more for similar problems on cars with a drastically lower MSRP and monthly payment. PCNA's response: sorry, that's our best offer.
Before I escalate the situation, I was wondering if anyone can share similar experiences with PCNA. Specifically, I'd like to know other goodwill payment amounts others have received who have been in a similar situation. Please feel free to DM me if you don't want to post publicly. I know that PCNA often times requires signing a confidentiality agreement. Also, if anyone has gone through the arbitration process, I'm curious how that played out.
Sorry for the long post, but I'm beyond frustrated with PCNA, their lack of transparency, poor communication, and terrible customer service. All I really want is my car back in working order. I had zero issues over almost 2 years until it became a $200k+ paperweight. Thanks!
I feel for you! I have the same problem since 19 Feb 2023. Just a Taycan 4S+ MY2020, but in China that costs the same as yours. I also have no feedback, when it will be fixed.
True, but once you are used to stealth EV driving, any ICE sucks, if you are not into it.
I had a 991.1 Targa 4S - arguably one of the greatest 911s. And once I got used to the wife's EV, it felt slow and broken.
Exactly!
It can be fixed in a timely manner. They just choose not to prioritize that by:
Thank you! You just made me feel so much better!
You'd think that for a market that is selling so many Porsche (their biggest market now, I think), and also at such a high price, they'd decide to keep an adequate stock of replacement parts in inventory locally...Thank you! You just made me feel so much better!
The frustration is so high over here, because buying a 4S+ in China set me back 1.4m RMB or 220k USD at the time. So much money, but hey, you can't take it with it. Now it feels like a rip off, considering how much money Porsche makes in China. Think about it: a well spect TTS goes for almost half a million USD.
I think 'Just in time' supply chains will be 'definitely not on time' supply chains for quite some time. Not what you expect from a premium brand.
During and right after the pandemic? No worries - we all got taken for ride by that one.
I’ve had the same problem with my 2020Long story short: I've been without my 2020 Taycan Turbo S since mid-January of this year. It's been just about 4 months since I've been able to drive it. I had the dreaded red electrical fault and, since that time, it's been sitting at my local dealer awaiting a HV battery from Germany. I'm getting some conflicting information, but it appears that I will have a new HV battery and a working Taycan sometime between 2 to 4 weeks from now. I've been in a loaner Panamara since January.
I reached out to PCNA and, after several back and forths, was offered $12,000 and a 2 year limited warranty "in the spirit of customer satisfaction." I told the PNCA rep that this was insufficient given 1) I still don't have a date certain for the return of my car, 2) my actual out of pocket expenses are hovering right around $12,000, nevermind any "customer satisfaction" payment, and 3) I know for a fact that some members of this forum have been offered more for similar problems on cars with a drastically lower MSRP and monthly payment. PCNA's response: sorry, that's our best offer.
Before I escalate the situation, I was wondering if anyone can share similar experiences with PCNA. Specifically, I'd like to know other goodwill payment amounts others have received who have been in a similar situation. Please feel free to DM me if you don't want to post publicly. I know that PCNA often times requires signing a confidentiality agreement. Also, if anyone has gone through the arbitration process, I'm curious how that played out.
Sorry for the long post, but I'm beyond frustrated with PCNA, their lack of transparency, poor communication, and terrible customer service. All I really want is my car back in working order. I had zero issues over almost 2 years until it became a $200k+ paperweight. Thanks!
What P oughta be doing is WHOLESALE FIRING their entire software engineering team. They can't write critical systems code for shit and it's literally costing P millions and millions and tanking their rep in certain fairly influential circles. I expect some upper level management restructuring after the dust settles at that place. W the actual F...? As my grandfather would say (he got it from Bugs Bunny), what a way to run a railroad.......
sorry to hear you still haven't got your Taycan back, but hope everything will work out just fine, and what did you end up taking for a new EV?Thank you! You just made me feel so much better!
The frustration is so high over here, because buying a 4S+ in China set me back 1.4m RMB or 220k USD at the time. So much money, but hey, you can't take it with it. Now it feels like a rip off, considering how much money Porsche makes in China. Think about it: a well spect TTS goes for almost half a million USD.
