EU/UK: Ongoing navigation issues

[Bognar67]

I just received this email from Germany as an answer the update is not solved the nav issue:

Dear Mr Bognár,

Thank you very much for taking the time to share the details and images with us.

I are truly sorry to hear that the navigation issue is still persisting in your vehicle. I understand how frustrating this experience can be, especially when it affects the enjoyment and reliability you expect from your Porsche.

Please be assured that I have carefully collected all the information and pictures you provided and have now forwarded the updated details to our technical department for further, in-depth investigation. Our specialists are currently reviewing the case to identify the root cause and determine the appropriate solution.

I would like to reassure you that we are doing everything possible to resolve this matter and restore the system to full functionality as quickly as possible. As soon as I receive further feedback or next steps from our technical team, I will contact you immediately.

Thank you for your patience and understanding. Should you have any additional questions in the meantime, please do not hesitate to reach out.

Yours sincerely,

Filip

Tel. (freephone): 06 800 20289 Tel. (landline): +36 1 2550354 E-mail: [email protected] Internet: www.porsche.com/connect

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[Bognar67]

Didn't that email motivate the update you mentioned in post #661? That is, that email predates your update, yes? And your dealer can now reply to Germany "Update to 3885 made no flipping difference."

Did I understand this correctly?

PS: Going by that email, I guess I should make an appointment at my service center since I am on 3882. And I would hate to be outdated.

YES.

 

[ovonrein]

I see nothing in that TSB that indicates it addresses navigation unit problems, such as hanging.

This makes me pause about making an urgent appointment with my service center. I don't suffer from these particular failures and there is no indication on these boards that 3885 really improves the Charge Planner. @Bognar67 experience feels like a "do something" response from HQ.

 

[smoothound]

I just received this email from Germany as an answer the update is not solved the nav issue:

Dear Mr Bognár,

Thank you very much for taking the time to share the details and images with us.

I are truly sorry to hear that the navigation issue is still persisting in your vehicle. I understand how frustrating this experience can be, especially when it affects the enjoyment and reliability you expect from your Porsche.

Please be assured that I have carefully collected all the information and pictures you provided and have now forwarded the updated details to our technical department for further, in-depth investigation. Our specialists are currently reviewing the case to identify the root cause and determine the appropriate solution.

I would like to reassure you that we are doing everything possible to resolve this matter and restore the system to full functionality as quickly as possible. As soon as I receive further feedback or next steps from our technical team, I will contact you immediately.

Thank you for your patience and understanding. Should you have any additional questions in the meantime, please do not hesitate to reach out.

Yours sincerely,

Filip

Tel. (freephone): 06 800 20289 Tel. (landline): +36 1 2550354 E-mail: [email protected] Internet: www.porsche.com/connect

Mr. B, ... was that German email organised through your local Smartmobility email address - or a specific one for PAG? I guess if they are eventually having to send lots of these out - the penny may drop that they are just wasting customer time, OPC time/resources and their own cash. And that they need to handle this more through general communications and less so via personal emails as complaints come in to them. Surely they realise by now that their customers are sharing experiences (and failures) ...Cheers

 

[Tooney]

Didn't that email motivate the update you mentioned in post #661? That is, that email predates your update, yes? And your dealer can now reply to Germany "Update to 3885 made no flipping difference."

Did I understand this correctly?

PS: Going by that email, I guess I should make an appointment at my service center since I am on 3882. And I would hate to be outdated.

Yes, don't be outdated. Apply a "fix" that many have said does not fix the nav problem and give your dealer tech the opportunity to accidentally break something else while updating your car....

 

[Bognar67]

Mr. B, ... was that email organised through your local smart mobility email address - or a specific one for PAG? I guess if they are eventually having to send lots of these out - the penny may drop that they are just wasting customer time, OPC time/resources and their own cash. And that they need to handle this more through general communications and less so via personal emails as complaints come in to them. Cheers

I addressed them by the My Porsche app, shaking the phone and appeal a possibility to send an email to Smart mobility.

Previously I sent them emails on other general email addresses, but they asked me to use the above way:
"If the behaviour persists after completing these steps, please also report the issue via the link below on your mobile device:
https://my.porsche.com/app/bug-reporting/targeted-use"

On this way I always receive answer in couple of hours.

So it is my local smart mobility e-mai address as: Porsche Customer Relations <[email protected]>

 

[smoothound]

I addressed them by the My Porsche app, shaking the phone and appeal a possibility to send an email to Smart mobility.

Previously I sent them emails on other general email addresses, but they asked me to use the above way:
"If the behaviour persists after completing these steps, please also report the issue via the link below on your mobile device:
https://my.porsche.com/app/bug-reporting/targeted-use"

On this way I always receive answer in couple of hours.

So it is my local smart mobility e-mai address as: Porsche Customer Relations <[email protected]>

Thanks Bognar - Mine is booked in for the useless updates later in February - If the updates don't work, I will push along those lines from the UK too - & I will also mention that I am posting my email correspondence in this forum, where others are having the same experience....

 

[Bognar67]

As a side info they applied a 12V battery reprogramming (sorry not being so precise on this, did not pay lot of attention to it) as a recall next to the update. I have had no issues with my 12V battery up to now... crossing my fingers...

 

[smoothound]

As a side info they applied a 12V battery reprogramming (sorry not being so precise on this, did not pay lot of attention to it) as a recall next to the update. I have had no issues with my 12V battery up to now... crossing my fingers...

yes - they will do that on mine too -and I have had no 12V issues so far - They classed it as a recall over the phone - but when I checked on the recall look-up, my car has none outstanding - So I think is a precautionary one that everyone with J1.1 will get when they next go into an OPC

 

[Jasper4S]

I received my vehicle back. The 3G issue has been resolved, and I now have LTE again. However, the new PCM unit is backordered and will be available in 4-5 weeks. They promised to provide me with another 911 loaner in the meantime.

In the meantime, I initiated a dispute against Porsche NL, outlining the issues I’ve encountered and providing a timeline. I requested a refund for Innodrive and PIRM, as they are unusable. I detailed the non-value of the seven visits I’ve had and the fact that I had to leave my car for a total of three weeks. Additionally, I mentioned that I would not have specified HUD and passenger display if I had known the software of the Taycan was this poor. I left it open for them to propose a compensation plan.

I must add that my dealership is excellent. They acknowledge the issue and understand that they cannot help me. However, they do their best to retain me as a customer. The service is excellent. For the dutchies; Leusden

 

[ovonrein]

The 3G issue has been resolved, and I now have LTE again.

Any explanation provided by the good people of Leusden?

 

[Jasper4S]

A reinstall of 3885.

That’s why they needed it overnight. This nav issue is costing Porsche AG some big bucks. I don't get why they are not solving it faster. This thread alone has service visits totalling in the hundreds of thousands of euros. Leusden ordered a dozen of PCM units to mitigate this issue as Porsche AG is claiming it is the solution, all costing 4500€ without service costs, loaner costs, etc.

 

[Maximilian]

It’s strange how Porsche tries to treat this issue as a very isolated problem. Many of us keep pointing them to this forum — maybe it’s time they actually joined in (or at least i hope they are reading it)

 

[smoothound]

It’s strange how Porsche tries to treat this issue as a very isolated problem. Many of us keep pointing them to this forum — maybe it’s time they actually joined in (or at least i hope they are reading it)

Absolutely! - I won't hold my breath for them to act on it, ....but FWIW, whenever I communicate on this topic with Porsche, I will now include a link to this thread, with a comment that a growing number of people are having the same issues...... Mebbies if we all did that, It might help a little, and costs nothing.

 

[Matt-Taycan]

As many others reported before new PCM did not solve the issue.
Since we have 1 dealership per country, taking elsewhere is not an option.
Additionally I communicate directly with 'Smartmobility and Porsche Connect', not a dealership issue.
Of course I reported it back them immediately both, dealership and Porsche Connect/Smart Mobility.
Dealership is doing what the headquarter says. Additionally the Hungarian dealership is owned directly by Porsche in fact.

I can confirm that the replacement of the "central computer" does in fact appear to have fixed the issue for me. I had a successful test the weekend after, driving for approximately 14 hours, with two 4 hour stints. Not once did the Nav freeze or lag. I had been suffering with all the same issues others are highlighting in this thread.

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