Help Needed with PCM/Porsche Connect

Ozymandez

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Hi guys,

Hope everyone is safe and well.

My Turbo S (2021) was recalled for a routine software update a few weeks ago, and when they returned the car tommrI noticed that my profile as a user had been removed from the PCM.

In other words, I can no longer connect to the car using Porsche Connect App and I cannot update anything as I get a message saying “agreement of the main user is required”.

I’ve tried everything from connecting/disconnecting phone, resetting system etc and nothing works.
Porsche Taycan Help Needed with PCM/Porsche Connect 7391ED52-44BF-4C98-AC8F-4F7388E71D5C
Any idea how to resolve this?

If I can’t solve it by this weekend I’ll head to the service center.

Porsche Taycan Help Needed with PCM/Porsche Connect 41946F9E-17C6-4142-8EB0-DA0691650586


Porsche Taycan Help Needed with PCM/Porsche Connect 038A4027-9BA8-45C8-8E9B-C192123EB880
 

Dee

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You can check on internet if there is a connection with the vehicle in your Porsche portal (MyPorsche).
If that's ok, try to remove the app and reinstall and try again.
 
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Ozymandez

Ozymandez

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You can check on internet if there is a connection with the vehicle in your Porsche portal (MyPorsche).
If that's ok, try to remove the app and reinstall and try again.

Tried this and it didn’t work.
 
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Ozymandez

Ozymandez

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I see privacy mode is active.
Deactivate it.

038A4027-9BA8-45C8-8E9B-C192123EB880.jpeg
Can’t be deactivated. If you see closely the options aren’t even lit. When I press nothing happens.
 


Torv

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I'd recommended a total reset of the PCM and then set up again from scratch. It's a pain in the ass, but short of going to the dealer...
 
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Ozymandez

Ozymandez

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Ali
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I'd recommended a total reset of the PCM and then set up again from scratch. It's a pain in the ass, but short of going to the dealer...
What is a total reset of the PCM? I tried resetting to factory settings and it still didn’t work.
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