TC Fan
Well-Known Member
I can't figure out how to review your document, but it looks impressive clicking by on the screen.
Bottom line:
1. Better dealer training both from a customer service perspective and from a product knowledge perspective. My first sales associate completely ignored me. The second got back to me on many, but not all, things, even after I asked multiple times. I was given outright incorrect information - my build was locked when it wasn't, I needed certain options to get things like launch control, (I didn't) and the wheels I wanted couldn't be purchased without upgrading the brakes (they could) - all of which were completely untrue. However, I relied on these false statements in selecting my build, and am now not getting 100% what I want.
2. Better transparency from Porsche to dealers and dealers to customers re: timing. I was told my order was the first from my dealer. They are a large dealer. Somehow, smaller nearby dealers managed to get their cars before my dealer. Unless my dealer delayed my order, that doesn't make much sense. Regardless, once the order was placed, the delivery date skipped (without update or explanation to me without asking), long before Covid-19 issues. Since then, my car has been sitting in Emden, and no one - not Porsche USA, not the dealer, not anyone, has any idea when the car will be shipped. No discount or other remuneration (much less an apology), was offered for this either.
3. The car didn't hit any of the metrics Porsche advertised when it first pitched the car. I understand Porsche believes in underpromising and overdelivering, but it is only underdelivering on its revised overpromised specs to begin with. If a car company doesn't have integrity, then one should not expect anyone working for it (including sales agents, such as mine), to have it either.
I get Porsche is in the business to make money, and I am willing to pay them for a product that does what they say it will do, and which is delivered when they say it will be delivered. However, this is my first Porsche, and I have had better service and transparency for cars I bought for my kids (i.e. less than $30,000). Porsche's attitude, top down, strikes me like I'm lucky they're selling to me, as opposed to the other way around.
Bottom line:
1. Better dealer training both from a customer service perspective and from a product knowledge perspective. My first sales associate completely ignored me. The second got back to me on many, but not all, things, even after I asked multiple times. I was given outright incorrect information - my build was locked when it wasn't, I needed certain options to get things like launch control, (I didn't) and the wheels I wanted couldn't be purchased without upgrading the brakes (they could) - all of which were completely untrue. However, I relied on these false statements in selecting my build, and am now not getting 100% what I want.
2. Better transparency from Porsche to dealers and dealers to customers re: timing. I was told my order was the first from my dealer. They are a large dealer. Somehow, smaller nearby dealers managed to get their cars before my dealer. Unless my dealer delayed my order, that doesn't make much sense. Regardless, once the order was placed, the delivery date skipped (without update or explanation to me without asking), long before Covid-19 issues. Since then, my car has been sitting in Emden, and no one - not Porsche USA, not the dealer, not anyone, has any idea when the car will be shipped. No discount or other remuneration (much less an apology), was offered for this either.
3. The car didn't hit any of the metrics Porsche advertised when it first pitched the car. I understand Porsche believes in underpromising and overdelivering, but it is only underdelivering on its revised overpromised specs to begin with. If a car company doesn't have integrity, then one should not expect anyone working for it (including sales agents, such as mine), to have it either.
I get Porsche is in the business to make money, and I am willing to pay them for a product that does what they say it will do, and which is delivered when they say it will be delivered. However, this is my first Porsche, and I have had better service and transparency for cars I bought for my kids (i.e. less than $30,000). Porsche's attitude, top down, strikes me like I'm lucky they're selling to me, as opposed to the other way around.
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