Porsche Wall Charger Connect Error

[cbx313]

So amusingly....
I talked to porsche service via phone and at the dealership and they had no idea. I exchanged phone calls w/ them and various tech people and none of it helped. There were e-mails back and forth about it untl they declared that everything on their end was fine and they didnt know why I could not link my porsche ID. I gave up and figured I would come back around to it in the future.

The fix above worked for me when I tried it this afternoon. I assumed the wall charger was up to date as it linked to the internet and I had updated it from the wall charger when I first installed it several months ago and set it to automatically update. I did not even think to check on the computer for updates as assumed the wall charger was doing what it should be..... apparently I was very incorrect....

I doubt this really adds any functionality, but I am now happy that it is working fully as it should. Thank you for the help (and I knew I should have more faith in this forum than porsche support)

Hello!

I'm glad you were able to find help here. I'm not sure when exactly you spoke to our support team, but it sounds like it was prior to the migration and rehiring/retraining. With this new crew, we're still getting more information about the Wall Chargers so we're currently working to build a more responsive local knowledge database for everyone in the Digital team to access. This way, we can get you all these answers more quickly and without having to hem and haw with our Charging guru in Atlanta and our engineers in Germany and waste time and increase frustration. I do apologize that you were let down by your previous attempt with us. We're gonna do better, and I think several people in here can attest to that already.

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[pinstack]

Hello!

I'm glad you were able to find help here. I'm not sure when exactly you spoke to our support team, but it sounds like it was prior to the migration and rehiring/retraining. With this new crew, we're still getting more information about the Wall Chargers so we're currently working to build a more responsive local knowledge database for everyone in the Digital team to access. This way, we can get you all these answers more quickly and without having to hem and haw with our Charging guru in Atlanta and our engineers in Germany and waste time and increase frustration. I do apologize that you were let down by your previous attempt with us. We're gonna do better, and I think several people in here can attest to that already.

hey there!! You sound like someone who can help!! I had this same connection issue so I called the 1800# and was told to just skip it; which I did. It then asked me the max amperage of my home system. I had a whole new meter and power line ran to my garage, 100a 120/240v on a 100a breaker. I selected the max amperage. The unit started to charge and then I got a charging error message on the my Porsche app. Now the Pwcc does nothing. Who do I call and what should I do??

 

[cbx313]

hey there!! You sound like someone who can help!! I had this same connection issue so I called the 1800# and was told to just skip it; which I did. It then asked me the max amperage of my home system. I had a whole new meter and power line ran to my garage, 100a 120/240v on a 100a breaker. I selected the max amperage. The unit started to charge and then I got a charging error message on the my Porsche app. Now the Pwcc does nothing. Who do I call and what should I do??

Give us a call at 1-800-767-7243 starting Monday after 10 AM Eastern, ask for the Digital team, and then when you get through, let your agent know all the details so we can document this case and get our resources to look at this. We're gonna want the exact error messages you're seeing on the app, and where at on the Charger the process stops working, and if/when you get red LEDs, when that happens. Chances are, the initial specialist won't know how to fix it right off the bat, but they'll create a case and escalate it to myself or my colleague and then we can get to work on figuring out where it is conking out.

I want to help you here on the forum, but we're under instructions to make sure that we're directing people to the official support lines so you can get official help from us. In the mean time, I would roll with the suggestion of pulling the update files manually through your charger's interface and doing a full power cycle off/on afterwards.

 

[pinstack]

Give us a call at 1-800-767-7243 starting Monday after 10 AM Eastern, ask for the Digital team, and then when you get through, let your agent know all the details so we can document this case and get our resources to look at this. We're gonna want the exact error messages you're seeing on the app, and where at on the Charger the process stops working, and if/when you get red LEDs, when that happens. Chances are, the initial specialist won't know how to fix it right off the bat, but they'll create a case and escalate it to myself or my colleague and then we can get to work on figuring out where it is conking out.

I want to help you here on the forum, but we're under instructions to make sure that we're directing people to the official support lines so you can get official help from us. In the mean time, I would roll with the suggestion of pulling the update files manually through your charger's interface and doing a full power cycle off/on afterwards.

Thank you!!! that was PRECISELY the help I was hoping for!!

 

[Sampocketpc]

Following the holiday weekend works better I think?
meet at DICKS then drive out to Smith Haven Mall- they have EA chargers next to the Tesla
OR
Meet at Dicks- and go for a drive on ocean pkwy

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