UK delivery production delays

[mnstar]

I am new to the forum and just wanted to post my delivery dilemma.

I work for the NHS and ordered a 4s in October 2020. This was only briefly available through NHS fleet solutions via salary sacrifice for a week or two and has never since been available to order from them. Initially I was given a delivery date for June 2021, but this then changed to late September 2021. As the delivery date approached, I tried to contact NHS fleet solutions. I spoke to several people, and they all promised to update me but never called back. Nobody was sure when the car will be delivered. I eventually got through to a manager. He told me that their contact at Porsche was on leave for a few days. This was now the last week of September. Again, I had to call back and was told that delivery may now be end of January 2022, but this is not guaranteed. I was told that it was because I did not pay a deposit and my order was not a priority.

NHS Fleet solutions won’t tell me who the supplying company is and won’t give me any order details. All they says is that the car is ordered

If I cancel I will be charged £500.

Should I wait or give up?

If I do get the car hopefully it will be a MY2022 model.

Has anyone else had a similar experience?

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[psancla]

My 4S finally arrived last week from an order date of 19th April this year and a scheduled delivery of September. Unfortunately on collection day last Saturday the dealer informed me of damage to a rear panel which has to be repaired/replaced and the car was delivered with only one key due to "chip" shortages. Hope to collect the car next week but no firm date yet for the second key, I hope you have better luck with your delivery.

 

[Fish Fingers]

I am new to the forum and just wanted to post my delivery dilemma.

I work for the NHS and ordered a 4s in October 2020. This was only briefly available through NHS fleet solutions via salary sacrifice for a week or two and has never since been available to order from them. Initially I was given a delivery date for June 2021, but this then changed to late September 2021. As the delivery date approached, I tried to contact NHS fleet solutions. I spoke to several people, and they all promised to update me but never called back. Nobody was sure when the car will be delivered. I eventually got through to a manager. He told me that their contact at Porsche was on leave for a few days. This was now the last week of September. Again, I had to call back and was told that delivery may now be end of January 2022, but this is not guaranteed. I was told that it was because I did not pay a deposit and my order was not a priority.

NHS Fleet solutions won’t tell me who the supplying company is and won’t give me any order details. All they says is that the car is ordered

If I cancel I will be charged £500.

Should I wait or give up?

If I do get the car hopefully it will be a MY2022 model.

Has anyone else had a similar experience?

Shocked ?

That must be a record!

And after that shocking level of service, that want £500 to cancel.

Appaling! But it may be getting close. I would hold out till January.

 

[mnstar]

Shocked ?

That must be a record!

And after that shocking level of service, that want £500 to cancel.

Appaling! But it may be getting close. I would hold out till January.

I don't have much hope that they will deliver on time.
I am thinking of contacting Porsche GB headquarters.

 

[WRC_1S]

I am new to the forum and just wanted to post my delivery dilemma.

I work for the NHS and ordered a 4s in October 2020. This was only briefly available through NHS fleet solutions via salary sacrifice for a week or two and has never since been available to order from them. Initially I was given a delivery date for June 2021, but this then changed to late September 2021. As the delivery date approached, I tried to contact NHS fleet solutions. I spoke to several people, and they all promised to update me but never called back. Nobody was sure when the car will be delivered. I eventually got through to a manager. He told me that their contact at Porsche was on leave for a few days. This was now the last week of September. Again, I had to call back and was told that delivery may now be end of January 2022, but this is not guaranteed. I was told that it was because I did not pay a deposit and my order was not a priority.

NHS Fleet solutions won’t tell me who the supplying company is and won’t give me any order details. All they says is that the car is ordered

If I cancel I will be charged £500.

Should I wait or give up?

If I do get the car hopefully it will be a MY2022 model.

Has anyone else had a similar experience?

Hi. Have you checked how much it will cost you to order a car outside of the NHS scheme? If its anything like my company scheme I think you'll find it's more expensive than the NHS. So I'd check that.

I agree very shoddy customer experience you have received. It doesn't sound like it's Porsche issue more your car scheme provider/management team. They are the intermediary between you and Porsche.

Frustrating as it is, if you cancel you'll not get a car before next summer from Porsche. I checked direct with Porsche to compare the cost of personal leasing with them v my company scheme. Porsche were both more expensive and longer wait. Mine is due to arrive in Feb 22 having ordered it in June 21. Maybe better the devil you know now? I've experienced a 2 month delay having at first been told Dec 21.

 

[Midlifecrisis]

I am new to the forum and just wanted to post my delivery dilemma.

I work for the NHS and ordered a 4s in October 2020. This was only briefly available through NHS fleet solutions via salary sacrifice for a week or two and has never since been available to order from them. Initially I was given a delivery date for June 2021, but this then changed to late September 2021. As the delivery date approached, I tried to contact NHS fleet solutions. I spoke to several people, and they all promised to update me but never called back. Nobody was sure when the car will be delivered. I eventually got through to a manager. He told me that their contact at Porsche was on leave for a few days. This was now the last week of September. Again, I had to call back and was told that delivery may now be end of January 2022, but this is not guaranteed. I was told that it was because I did not pay a deposit and my order was not a priority.

NHS Fleet solutions won’t tell me who the supplying company is and won’t give me any order details. All they says is that the car is ordered

If I cancel I will be charged £500.

Should I wait or give up?

If I do get the car hopefully it will be a MY2022 model.

Has anyone else had a similar experience?

I suspect that what is happening here is that individual customers are being given priority over the NHS fleet solutions.

On a completely different note to delivery times, have you taken some advice about the effect of salary sacrifice on your pension? There are quite a lot of people who would end up costing themselves a very large amount of money by salary sacrificing due to a combination of loss of pension and/or pension tax charges. Depending on your situation, the sums could be eye watering and you might be better ordering it outside of your work scheme. If you have looked into it and are happy with the situation then fine. If you want any more info, then DM me as I would hate for you to find out in the future that buying the car this way costs you tens of thousands of pounds extra.

 

[Wild-Atlantic-Way]

My 4S finally arrived last week from an order date of 19th April this year and a scheduled delivery of September. Unfortunately on collection day last Saturday the dealer informed me of damage to a rear panel which has to be repaired/replaced and the car was delivered with only one key due to "chip" shortages. Hope to collect the car next week but no firm date yet for the second key, I hope you have better luck with your delivery.

Hello Psancia, I confirmed my order with Porsche Dublin at the end of May. I recently got the email with the VIN details and an invite to register on the APP, which suggests things are beginning to move. Just wondering how long after you received these details did you receive the car? Delivery date from Porsche had slipped 4 times, so not sure when to expect it… thanks and best of luck with the car on Irish roads?

 

[ukmd]

I got lucky. Ordered my CT4S mid Aug21 and picked it up this week… managed to get offered a cancelled order with immediate build slot the following week. Loving my new car.

 

[psancla]

Hello Psancia, I confirmed my order with Porsche Dublin at the end of May. I recently got the email with the VIN details and an invite to register on the APP, which suggests things are beginning to move. Just wondering how long after you received these details did you receive the car? Delivery date from Porsche had slipped 4 times, so not sure when to expect it… thanks and best of luck with the car on Irish roads?

I got my car last week on the 1st November, it was delayed a week due to a minor problem at the dealership which they quickly corrected. I did not get the VIN details until a few days before I collected the car and I got the email from Porsche to set up my account a few days before I collected the car. My overall delay was circa 3 months from the original estimated delivery date of August. I have to say the car is better than I expected, superb on motorways and even better on our national roads. Hope yours arrives soon, you will enjoy it.

 

[mnstar]

I have finally had a reply from the lease company that supplies NHS Fleet Solutions.
They have given a production date of Feb 2022 and delivery in March 2022. So it will be a total of 18 months wait if it actually happens. I hope its worth the wait.

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