Need a Class Action Lawsuit - Porsche Mobile Charger

[daveo4EV]

Tom you are so correct. I am going to research the matter further and look at what Porsches statements were when they released the mobil charger, what assertions they made, what the warranty says and procedures to file arbitration. I did this before with defective leather in a BMW and won. Porsche’s first response will be to deny any liability etc. Their tune will change after a arbitration claim is filed. Porsche has sold apprx 19,608 Taycans in the USA. If every owner demanded a fix to this issue- the retail cost to replace all the chargers wb $49,0202,000. You think Porsche is going to do the right thing without being forced ? Even if they developed a new charging cable and the cost was $300 = $5,882,400. No way will they voluntarily do even that is my guess
BTW the way you think is why so many Californians are moving to Texas to get way from the wacky thinking in CA

the only research you need to do is to turn the PMC+/PMCC unit over and look on the back of the unit - it's labeled and sold as a 9.6 kW EVSE - with this update it is now a 4.8 kW EVSE - pretty simple…

IC-CPD Basis 9.6 kW Type 1 40A

pretty cut and dry - they've sold a unit that can not match it's published specifications with out overheating.

check the label on the back of your unit - and prepare to be disappointed.

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[daveo4EV]

Tom you are so correct. I am going to research the matter further and look at what Porsches statements were when they released the mobil charger, what assertions they made, what the warranty says and procedures to file arbitration. I did this before with defective leather in a BMW and won. Porsche’s first response will be to deny any liability etc. Their tune will change after a arbitration claim is filed. Porsche has sold apprx 19,608 Taycans in the USA. If every owner demanded a fix to this issue- the retail cost to replace all the chargers wb $49,0202,000. You think Porsche is going to do the right thing without being forced ? Even if they developed a new charging cable and the cost was $300 = $5,882,400. No way will they voluntarily do even that is my guess
BTW the way you think is why so many Californians are moving to Texas to get way from the wacky thinking in CA

cost is even high than you have estimated - have to include all the Panamera/Cayenne eHybrids sold as well…they also have the faulty unit.

and this unit is shared with the VW/Audi family - so include all those units as well - basically there is a very very large number of VW/Audi/Porsche EVSE's in North America that can not perform as advertised.

Frankly I'd be happy if they would just accept the return, salvage the units, and provide a modest credit towards the purchase of a non-Porsche EVSE.

 

[slothinker]

Good points, however the difference here is we are dealing with doubling the time to charge our cars at home so this will be an on going issue. I understand how some may feel starting a “fight” is not worth their time. However, others feel that Porsche should remedy the issue. Therefore I will initiate the action to see if I can force Porsche to remedy the issue for all owners. I am experienced doing this and happy to take the time to see what can be done thru warranty claim then arbitration.

I think you're doing Porsche a favor -- a premium brand much provide first class service ... that's currently missing in regard to these poorly made chargers that can't live up to their original specifications (at least in the U.S.).

 

[TDinDC]

And how would you feel if she actually knocked off your side mirror which cost you $2500 to fix? You had no damage but if you did, wouldn't you have escalated?

I agree it is not worth my time to find attorney or waste much time pursuing this but just as you screamed at the woman to get a reaction and own it, I hope someone files a class action lawsuit and screams at Porsche too so they must own it and not only apologize but fix the damage, which has occurred. Glad Scotty will take this up and I support him!

Again, my very first statement was that I understand why people are pissed. There is no disagreement from me.

I'm not saying "get over it". I am saying that there is a calculus, and that it can be a mistake to act on every outrage.

I used to box. I was great until someone slipped a hard enough punch through that it watered my eyes. The moment the "I'm going to kill you" thought slipped into my brain, everything would fall apart as I punched a little too hard or let my defense down with too aggressive of an offense.

Also, for the record, I didn't "scream" at any women. It was an extremely masculine profane yawp at the dude who was driving the car.

 

[Scotty]

the only research you need to do is to turn the PMC+/PMCC unit over and look on the back of the unit - it's labeled and sold as a 9.6 kW EVSE - with this update it is now a 4.8 kW EVSE - pretty simple…

pretty cut and dry - they've sold a unit that can not match it's published specifications with out overheating.

check the label on the back of your unit - and prepare to be disappointed.

Guys it is important everyone understand the Porsche warranty and Porsche mobil Charger Connect technical specs before buying a new charger or filing a claim. I have taken the time to read and here is what you all need to know:
1. If you go out and buy a different mobil charger that is not approved and supplied by Porsche you void the 8 year /100,000 battery warranty in your car. Read the fine print ! Potentially your battery fails , you file a claim with Porsche and Porsche asserts you voided the warranty by using a non approved supplied Porsche charger. Now the fun begins trying to get them to honor the warranty- uphill battle foresure.
2. You can only use supply cables that have been approved and supplied by Porsche
3. The Porsche cables are mode 2.
4. Porsche states the supply cable is max 9.6 kw ( now after update 4.8kw
5.The rated current for the Porsche mobil charger is 40A and the rated voltage is 120/208-240V
6. The over voltage rating is category 2 level 2 /. Phase one is 3.5 miles per hour of charging Porsche's over voltage category 2 115 or 230 vac
7. Porche's warranty is 2 years on accessories. I have to determine is the mobil charger consider an accessory when sold with the car. If so I am out of luck since my car is 2020.
8. To pursue a claim first you have to contact the dealer and ask them to file a warranty claim for either a compliant charger or alternatively ask for a refund of the purchase price of the charger. if the claim is denied ( which it will be) then follow the dispute resolution. outlined in the warranty book. This is the simple part. You first contact Porche NA and submit facts to them. Put them on notice you intend to file for arbitration. There is no cost to you for filing an arbitration claim. Arbitration takes one day and you do not need a lawyer. However, note arbitration remedies only apply to you and not other owners ( res judicata). I am not providing legal advice just passing information along to fellow Taycan owners.

 

[Reg]

pretty cut and dry - they've sold a unit that can not match it's published specifications with out overheating.

It is a bit worse than that.
The sticker has a picture of a fire. Lol. What a great admission!

 

[Vercingetorix]

How was anyone harmed is the first question any lawyer will ask.

 

[DerekS]

Again, my very first statement was that I understand why people are pissed. There is no disagreement from me. I'm not saying "get over it". I am saying that there is a calculus, and that it can be a mistake to act on every outrage.

Exactly this.

It's absolute bullshit that the charger performs half as well as it's supposed to. Especially so for the folks who bought the expensive model with touch screen.

But time/stress/sanity has value too. I haven't thought about this crap charger at all since I replaced it, save for the forum posts about it.

 

[kort]

How was anyone harmed is the first question any lawyer will ask.

how was anyone harmed? the unit it operating at 50% of the level that it was intended to operate at. they sold us an unit that charges at one level, 9.6 kw and they have reduced the it to a unit that charges at 4.8 kw. It now takes twice as long for the unit to charge the car, that is the damages. thanks for playing.
in addition they could possibly face litigation for the damages caused by the over heating of the unit.

 

[Scotty]

Exactly this.

It's absolute bullshit that the charger performs half as well as it's supposed to. Especially so for the folks who bought the expensive model with touch screen.

But time/stress/sanity has value too. I haven't thought about this crap charger at all since I replaced it, save for the forum posts about it.

relax Derek, someone else is going to fight the battle. for owners. Thats why some of us retire to have the time to carry on the fight lol

 

[daveo4EV]

1. If you go out and buy a different mobil charger that is not approved and supplied by Porsche you void the 8 year /100,000 battery warranty in your car. Read the fine print ! Potentially your battery fails , you file a claim with Porsche and Porsche asserts you voided the warranty by using a non approved supplied Porsche charger. Now the fun begins trying to get them to honor the warranty- uphill battle foresure.

this is 100% BS - that means you could not use:

Electrify America, Chargepoint, Ionity, Blink, EVGo, etc…

if they statement were true (which it's not) that means you can use NO public EVSE's EVER without voiding the warranty. Which is ridiculous.

Porsche advertise a 270 kW charge rate which is with a EVSE that they do not provide or manufacture.

And they offer compatibility with other public charging stations.

the the PMCC/PMC+ is an EVSE _NOT_ a EV charger - the EV charger is installed at the factory by Porsche and is a Porsche OEM module installed in the vehicle.

EVSE's which is what the PMCC/PMC+ are are purely a raw AC power feed - no different than an extension cord. They are NOT vendor specific and they are designed to charge any EV that matches the EV charging standard (in North America SAE j-1772)

since an EVSE does not modify the AC power provided by your home's power source - there is no way this is an enforceable condition of the warranty - it is it's not practical to own this vehicle - cause you could not charge it while away from home with someone else's charger - clearly a use case

100%. BS and impractical.

 

[Scandinavian]

Guys it is important everyone understand the Porsche warranty and Porsche mobil Charger Connect technical specs before buying a new charger or filing a claim. I have taken the time to read and here is what you all need to know:
1. If you go out and buy a different mobil charger that is not approved and supplied by Porsche you void the 8 year /100,000 battery warranty in your car. Read the fine print ! Potentially your battery fails , you file a claim with Porsche and Porsche asserts you voided the warranty by using a non approved supplied Porsche charger. Now the fun begins trying to get them to honor the warranty- uphill battle foresure.

I think that is complete BS.

please show us where it is stated that you can not use any other brands unit to charge your Porsche. Means I could not use any other public charger unless they are approved by Porsche! Rubbish. Any type 2 charging point in Europe will work.

 

[FlyDriveBike]

I received this email from Porsche. This is ridiculous they want me to throttle my $2500 charger to half speed and act like it's no big deal. I paid 1800 to have a 50A circuit installed because they recommended this. And now they want us to run it at 20A?

That's like selling a 600 HP 911 and telling the buyer to disable 3 cylinders and one of the turbos or the car may overheat.

Porsche needs to refund or replace these faulty units or I hope someone starts a class action lawsuit!


This notice applies to your vehicle: WP0AA2Y12NSxxxxxx



Dear Mr. Gore,

Porsche Cars North America, Inc. (PCNA) has developed an update to the Porsche Mobile charger for your E-hybrid or Taycan vehicle. We are contacting you because this update is now available to you free at your Porsche Dealer.



What is the issue?
High temperatures can occur in the plug socket when charging the vehicle using the Porsche Mobile Charger in conjunction with NEMA industrial plugs, due to the higher charging current. In certain situations, this can lead to heat damage to the electrical socket.


What will Porsche Do?
Your Porsche Dealer will limit the default current charging setting to 50% on your Porsche Mobile Charger and affix a warning sticker to your Porsche Mobile Charger using the NEMA standard. You will also be given a supplement to the Owner's Manual.

Thank you for your patience and allowing us to help maintain continued satisfaction with your vehicle.


What should you do?
Please contact your local Porsche dealer as soon as possible to schedule an appointment to have your vehicle’s mobile charger updated at NO CHARGE TO YOU.



Schedule Service Appointment


To find your nearest authorized Porsche dealer, visit: www.porsche.com/usa

What if you are not the owner or operator of this vehicle?
If you are the lessor and registered owner of the vehicle identified above, please forward this email to the lessee within ten days of receipt. If you’ve changed your address or sold the vehicle, please click one of the links below or contact customer support so we can update our records.



Change Your Address


No Longer Own Vehicle


Sincerely,
Porsche Cars North America, Inc.

Just curious - when did you get your Taycan and your Mobile Charger Connect? I haven’t received this message, and don’t know if it applies to me.
One thing is certain though, if ANYONE pays extra for something to get better performance (car or charging or whatever) and then the company you bought it from says that it will no longer give you that extra performance that you paid extra money for, they MUST ABSOLUTELY give your money back!!

 

[Scotty]

I think that is complete BS.

please show us where it is stated that you can not use any other brands unit to charge your Porsche. Means I could not use any other public charger unless they are approved by Porsche! Rubbish. Any type 2 charging point in Europe will work.

Before you yell BS read the manuals. All that I have stated is clearly spelled out in writing . They even have a french version. Clearly everything I am stating applies to the mobil charger not the fast chargers thru out the usa and Europe. Pg 3 of mobil charging manual "only use e.g. supply and vehicle cables that have been approved and supplied by Porsche"
Pg 7 of the manual Selecting

this is 100% BS - that means you could not use:

Electrify America, Chargepoint, Ionity, Blink, EVGo, etc…

if they statement were true (which it's not) that means you can use NO public EVSE's EVER without voiding the warranty. Which is ridiculous.

Porsche advertise a 270 kW charge rate which is with a EVSE that they do not provide or manufacture.

And they offer compatibility with other public charging stations.

the the PMCC/PMC+ is an EVSE _NOT_ a EV charger - the EV charger is installed at the factory by Porsche and is a Porsche OEM module installed in the vehicle.

EVSE's which is what the PMCC/PMC+ are are purely a raw AC power feed - no different than an extension cord. They are NOT vendor specific and they are designed to charge any EV that matches the EV charging standard (in North America SAE j-1772)

since an EVSE does not modify the AC power provided by your home's power source - there is no way this is an enforceable condition of the warranty - it is it's not practical to own this vehicle - cause you could not charge it while away from home with someone else's charger - clearly a use case

100%. BS and impractical.

You guys cant read : I am only speaking of the mobile charger supplied by Porsche not public charging stations. The entire threat is re the mobil charger. Read the manuals
" The maximum achievable charging power is up to 9.6kw

 

[Vercingetorix]

how was anyone harmed? the unit it operating at 50% of the level that it was intended to operate at. they sold us an unit that charges at one level, 9.6 kw and they have reduced the it to a unit that charges at 4.8 kw. It now takes twice as long for the unit to charge the car, that is the damages. thanks for playing.
in addition they could possibly face litigation for the damages caused by the over heating of the unit.

But give a number. How much in $ were you hurt.

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