EA charging FAIL FAIL FAIL

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svp6

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For US customers, the charging process would be so much better if Porsche delivered on what they promised - 800V charging stations at each of their dealerships..... That would provide a backup to EA network plus the safety of charging in a reasonable neighborhood. Some of the EAs are in really dodgy places.....
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kort

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For US customers, the charging process would be so much better if Porsche delivered on what they promised - 800V charging stations at each of their dealerships..... That would provide a backup to EA network plus the safety of charging in a reasonable neighborhood. Some of the EAs are in really dodgy places.....
as are many of the tesla superchargers. I remember the unit in mobile AL that was in a mall parking lot where a sign was posted that said to call XXX-XXXX for an escort the 150 yards or so to the mall. imagine how I felt charging there after hours. I can go on and on about dodgy charging locations but the reliability of the charging is what is crucial. despite some chargers being in less than desirable places the tesla chargers could be relied on to charge the car first time, every time.
at this point taking a road trip in your taycan is gamble.
 

daveo4EV

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just checked plugshare - other vehicles have charged there recently…successfully - have you confirmed this is not an issue with your vehicle?

Loves Travel Stop
45000 US 27, Davenport, Florida, 33897, US

https://www.plugshare.com/location/251814
https://maps.apple.com/?ll=28.24365...AQGA+PEAxAAAAQBBqVMA5AAAAQGA+PEBBAAAAQBBqVMA=

or it could be an issue totally on Porsche’s side of the equation - Porsche might need to update the software in all Taycan’s - lots of other people with other cars checked in with successful charges at the location where you had trouble.

this is the real problem when charging doesn’t work - diagnostics as to what went wrong are difficult.

Was it the charger?
Was it the car?
Was it software?
Was it hardware?
 
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kort

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just checked plugshare - other vehicles have charged there recently…successfully - have you confirmed this is not an issue with your vehicle?

Loves Travel Stop
45000 US 27, Davenport, Florida, 33897, US

https://www.plugshare.com/location/251814
https://maps.apple.com/?ll=28.24365...AQGA+PEAxAAAAQBBqVMA5AAAAQGA+PEBBAAAAQBBqVMA=

or it could be an issue totally on Porsche’s side of the equation - Porsche might need to update the software in all Taycan’s - lots of other people with other cars checked in with successful charges at the location where you had trouble.

this is the real problem when charging doesn’t work - diagnostics as to what went wrong are difficult.

Was it the charger?
Was it the car?
Was it software?
Was it hardware?
it really doesn't matter what point of the process failed, what matters is that the car did not charge and the car is not ready for long distance travel despite porsche's marketing.
the system has to be infallible which it isn't.
 

Scandinavian

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@kort , when your charging session refused to work, did you unplug and replug at the same charger? I have experienced that the plug at Ionity chargers sometime does not connect the communication lines correctly. By plugging in a second time and also holding the the plug pushed in and slightly upwards, has helped and fixed my problems. I have heard Audi e-tron and som Korean cars in Norway having this type of issues as well. That is where I learned about that extra help for the plug? Try it and see if the handshake improves?
 


Las Vegas Taycan

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I have had similar problems with EA when I had my ETRON and have always been nervous that it can randomly happen again. But so far on the Taycan only had one issue in Mesquite but not sure if it was cell coverage or the APP. But it eventually started. But this is why I am a little nervous on going on a long road trip.
 

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Not an optimal solution but what do you guys think of carrying a Teslatap in long trips.
For me, it seems like it would be the best backup plan.
PS: I have not done a long trip in Taycan (yet) but already ordered a Teslatap mini 60A as a backup.
 

chrisk

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To Kort's defense, EA stations are under "Porsche Charging Service" in Taycan's Nav and Porsche has created a dedicated app (Charging NA) and a dedicated subscription plan (Taycan Inclussive Plan in MyPorsche.com ) to access the EA network. So Porsche should take some responsibility for the EA network if they want to to brand it as their official Charging Service.

I have personally tried 3 EA locations and I was able to charge to all of them. One of them I visit weekly. The only problem I have is that the Chargine NA app usually does not show one of the stations, usually a random one every week, even though the station looks functional. The other problem is that the car's Nav thinks that the locations with 3 charging stations have 6 stations, which is definitely wrong and you should not use the Nav for any trip planning.

Porsche Taycan EA charging FAIL FAIL FAIL 20210301_082459
 


andrewket

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Not an optimal solution but what do you guys think of carrying a Teslatap in long trips.
For me, it seems like it would be the best backup plan.
PS: I have not done a long trip in Taycan (yet) but already ordered a Teslatap mini 60A as a backup.
I’m also waiting, but already have two 80A Tesla adapters in hand. One will be for home, the other will stay in the car for use at Tesla destination “chargers” which are predominately at hotels.
 

daveo4EV

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TeslaTap is only for L2 (slow charging) it does not allow you to use the Tesla supercharger network.

Yes if you are road tripping you should have a TeslaTap so you can use non-Supercharger Tesla chargers at hotels and businesses.

But again this is about "fast charging" where TeslaTap plays no role.
 
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@kort , when your charging session refused to work, did you unplug and replug at the same charger? I have experienced that the plug at Ionity chargers sometime does not connect the communication lines correctly. By plugging in a second time and also holding the the plug pushed in and slightly upwards, has helped and fixed my problems. I have heard Audi e-tron and som Korean cars in Norway having this type of issues as well. That is where I learned about that extra help for the plug? Try it and see if the handshake improves?
I tried that and just about everything else at every charger there. I am beginning to believe the root of the problem was the porsche app. when I arrived at another EA station I had rebooted the app and had a normal charge session.
 
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kort

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Not an optimal solution but what do you guys think of carrying a Teslatap in long trips.
For me, it seems like it would be the best backup plan.
PS: I have not done a long trip in Taycan (yet) but already ordered a Teslatap mini 60A as a backup.
the tesla tap unit is a good thing to have but it is only used with tesla L2 destination chargers
 
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I have had similar problems with EA when I had my ETRON and have always been nervous that it can randomly happen again. But so far on the Taycan only had one issue in Mesquite but not sure if it was cell coverage or the APP. But it eventually started. But this is why I am a little nervous on going on a long road trip.
and there it is, we should not have to have any sort of charging anxieties. the chargers have to work every time. period.
 

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I tried that and just about everything else at every charger there. I am beginning to believe the root of the problem was the porsche app. when I arrived at another EA station I had rebooted the app and had a normal charge session.
Just so I understand this fully. Here in Europe we get a card for charging in case the station does not have good coverage from a cellular network. If the app is not working or there is no coverage you just tap the card on the charger. Is this not the same in the US?
 

thecoloradokid

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I remember when this board used to include useful information to help out other owners, and not just be a location for people to complain when things do not go exactly as they want.

The car and the EA charging infrastructure are two different animals - regardless of their shared parent company connections. $hit is going to happen with newer technology, so be prepared, accept it, and deal with it. Nothing beats the power of research, so between the EA app and Plugshare, a person should ALWAYS know the status of an EA charger. If you cannot get one to work, move to a different one - it is not the end of the world. I always leave comments on Plugshare for the charger I used to assist people who come after me. EA chargers between Denver and LA, Denver and Houston, Denver and PHX, and Denver and Vegas all have multiple comments from me since that is where I road trip and want to add to the community.

Also, things with EA will only be more complicated in the future as more EVs roll out that will need to leverage EA infrastucture. If you can't deal with the occasional charging hiccup, or can't deal with waiting to get to a charger, then an EV is not for you. I have a lot of experience in driving EVs, and I have 12,000 miles on my 4s - more long distance road trips than I can count over the past 9 months, and not every charging instance happens smoothly. There is no reason to have 10 different posts on here when someone has an EA charging failure. In this instance it seems like user failure, not EA.

God forbid that someone show up in Wagon Mound, New Mexico or Flagler, Colorado and find out that there is no reliable cell phone service in that particular part of northern New Mexico or eastern Colorado, so it is near impossible to start a charging session via the app. Guess what, adapt and take out your credit card and swipe it in the charging cabinet that works since most EA locations will undoubtably have a few cabinets where the card reader is broken.

I am in the middle of a Denver to Tucson run right now and have really good efficeincy data on the range hit with just the Porsche roof rack bars on the car, and then with a road bike sitting on top of the vehicle. I will then drive back to Denver and put the bike in the car and remove the rack to provide additional data for the comparison. I used to think these kind of detail was good to share with the board since many people on here lead an active lifestyle, but it seems now this board is just a tool for people to use to complain when something does not go exactly how they want, whether it is a faulty charging session or a 12v battery issue. There are only so many times it needs to be repeated.

Old man rant over.
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