LOCKED OUT

NC_Taycan

Well-Known Member
First Name
Lewis
Joined
Oct 13, 2020
Messages
477
Reaction score
355
Location
Wake Forest, NC
Vehicles
'12 Tesla Model S P85, '17 Cayenne S, '20 Taycan Turbo
Country flag
So, I called Porsche Assist, and the local AA man turned up. He tried to use the mechanical key which as I had found cannot be easily inserted or turned. He had to use pliers to get it in or out as it is that stiff! then there is an amazingly complex procedure which I will add as a separate thread as well to aid others. You have to turn the key in three stages according to his manual (not issued to owners??!) First you turn the key 45 degrees, then another 5 degrees, and then are able to turn it again (seems incredible). Furthermore, the key would not come out subsequently when turned back and eventually could be removed removed only with pliers.
This is mostly inconsistent with my observation the one time I have had to use the mechanical key since April. I agree it is stiff to turn the key in the lock, but at no point did I need pliers to turn the key to unlock the door or to turn it back or to remove the key from the lock cylinder. Finger strength was sufficient, but I did wonder if I was twisting hard enough to break something... Therefore, I wonder if his manual might apply to other Porsches and not the Taycan, or might not even be a Porsche specific manual? I'd also want to check that his procedure didn't damage your lock cylinder.





Advertisement

 

TomC

Well-Known Member
First Name
Tom
Joined
Nov 28, 2020
Messages
60
Reaction score
101
Location
Cambridge, England
Vehicles
2021 Taycan Turbo
Country flag
I’m currently dealing with this same issue - the Cambridge curse?

I went in with my eyes wide open from all the reporting on this forum, but just like those that do not understand how odds work when they buy a lottery ticket, I failed to ignore the odds of these negatives happening to me. This is now the second major issue we’ve had with the car and we’ve only had it two weeks and traveled 354 miles. Even on Saturday an alert showed up on the dashboard saying “Emergency Stop function not available. Temporary condition, driving permitted”.

We drove 7 miles yesterday, parked it over night and this morning the alarm went off. Vodafone said this was because it lost connection, which seems to fit with all the 12V issues, as now the Connect app doesn’t even show the battery. Now it’s completely dead, with no response to either key. At least the alarm stopped though.

AA were here within 45 minutes and, fortunately, we had your guide to follow to help us get into the car. Now it’s back to life but the wing mirrors won‘t come out, so will likely need Porsche Cambridge to come and collect it tomorrow once they’ve opened.

We’re on the latest software update.
 

W1NGE

Well-Known Member
First Name
Adrian
Joined
Jan 11, 2021
Messages
671
Reaction score
318
Location
Aberdeen, Scotland
Vehicles
2021 Taycan 4S+ Volcano, 2012 Boxster S GT Silver
Country flag
I’m currently dealing with this same issue - the Cambridge curse?

I went in with my eyes wide open from all the reporting on this forum, but just like those that do not understand how odds work when they buy a lottery ticket, I failed to ignore the odds of these negatives happening to me. This is now the second major issue we’ve had with the car and we’ve only had it two weeks and traveled 354 miles. Even on Saturday an alert showed up on the dashboard saying “Emergency Stop function not available. Temporary condition, driving permitted”.

We drove 7 miles yesterday, parked it over night and this morning the alarm went off. Vodafone said this was because it lost connection, which seems to fit with all the 12V issues, as now the Connect app doesn’t even show the battery. Now it’s completely dead, with no response to either key. At least the alarm stopped though.

AA were here within 45 minutes and, fortunately, we had your guide to follow to help us get into the car. Now it’s back to life but the wing mirrors won‘t come out, so will likely need Porsche Cambridge to come and collect it tomorrow once they’ve opened.

We’re on the latest software update.
Sorry to hear of these problems and particularly so since you have the software update.

Interested to know what diagnosis Porsche provide and if in any way the PVTS tracker (Vodafone) led to the 12v battery drain.

You should be able to open the door mirrors manually (safety feature) by simply rotating them.

The other issue you had was probably a false positive from one of the sensors (moisture / dust potentially).
 

TomC

Well-Known Member
First Name
Tom
Joined
Nov 28, 2020
Messages
60
Reaction score
101
Location
Cambridge, England
Vehicles
2021 Taycan Turbo
Country flag
Sorry to hear of these problems and particularly so since you have the software update.

Interested to know what diagnosis Porsche provide and if in any way the PVTS tracker (Vodafone) led to the 12v battery drain.

You should be able to open the door mirrors manually (safety feature) by simply rotating them.

The other issue you had was probably a false positive from one of the sensors (moisture / dust potentially).
Thanks, Adrian - that fixed the mirrors. They won't go back in afterwards, but it's enough to at least drive it over to Porsche Cambridge tomorrow.

You're probably right on the notice/warning, but when you're a bit on edge as it's breaking down it's not something good to see. Here's a pic anyway, in case it helps anyone in future.

IMG_2228.jpeg


I'll see what Porsche Cambridge say, but I am gutted - so far it just seems far too unreliable. First, losing all power and needing to pull over and now this. I don't think my pictures will make it into the Taycan brochure anytime soon.

IMG_2250.jpeg
WhatsApp Image 2021-03-22 at 09.48.17.png
 

Dee

Well-Known Member
First Name
Dee
Joined
Dec 14, 2018
Messages
1,494
Reaction score
1,529
Location
The Netherlands
Vehicles
Yes.
Country flag
Thanks, Adrian - that fixed the mirrors. They won't go back in afterwards, but it's enough to at least drive it over to Porsche Cambridge tomorrow.

You're probably right on the notice/warning, but when you're a bit on edge as it's breaking down it's not something good to see. Here's a pic anyway, in case it helps anyone in future.

IMG_2228.jpeg


I'll see what Porsche Cambridge say, but I am gutted - so far it just seems far too unreliable. First, losing all power and needing to pull over and now this. I don't think my pictures will make it into the Taycan brochure anytime soon.

IMG_2250.jpeg
WhatsApp Image 2021-03-22 at 09.48.17.png
What software version do you have?
"Latest" doesn't mean anything.
 
OP

majugo

Member
First Name
Mark
Joined
Dec 24, 2020
Messages
9
Reaction score
6
Location
UK
Vehicles
Taycan Turbo., McLaren 675lt, Lotus elise race car, Honda Cfv, Mercedes slk 300, Peugeot 107; Fiat Panda
Country flag
  • Thread starter
  • Thread Starter
  • #22
I had the car go dead again following the 17 hour update (2020 car) at Cambridge. This was just 36 hours after I had last driven it. This time the door remained unlocked, but the 12v was dead and I was not going to try to jump start it myself, and being totally fed up, asked Cambridge to get it taken away. It was away for most of 2 weeks this time. The fault was ascribed to the alarm system searching and draining the battery. Apparently this was an error with the new software, which has been corrected. Since I have had the car back it has been faultless, but I am keeping a close eye and fingers crossed. The car is such a great drive, but these problems................
I have just uploaded a video comparing the drive experience to my McLaren 675LT
link is:
 

REIL

Well-Known Member
First Name
Rick
Joined
Dec 8, 2020
Messages
186
Reaction score
162
Location
West US
Vehicles
Taycan 4S+ / MY20
Country flag
@majugo Brilliant!
Shame you had so much traffic to dodge. Look forward to your track comparison.
 

TomC

Well-Known Member
First Name
Tom
Joined
Nov 28, 2020
Messages
60
Reaction score
101
Location
Cambridge, England
Vehicles
2021 Taycan Turbo
Country flag
Quick update: the 12V battery needs replacing and they've had to order one from Germany and expect it mid-next week.

Porsche Cambridge do not have any loaners until mid-June, so we've been given a convertible two-door Audi A5 from Porsche Assist, which is ever-so-slightly impractical as a family vehicle with a 3 month old baby. I'll likely be wasting another morning of my life tomorrow in talking to Porsche Assist to sort it out.
 

Advertisement





 
ZYRUS


Advertisement
Top