Poor Quality per JD Powers

[babaloo]

Porsche was near bottom of the list

https://www.marketwatch.com/story/c...plaints-study-finds-11656615050?mod=home-page

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[QueenBean]

Polestar was at the bottom

Still pretty happy with ours, as well as the Taycan.

 

[FlyingPoint]

And Tesla was omitted!

 

[Hirschaj]

And Tesla was omitted!

They weren’t really omitted …

 

[DerekS]

It's gotta be low due to the PCM.

I have high hopes for the recall update.

 

[BJCanadaMax]

When it says my MINI SE is more reliable than my Toyota Prius, it tells you something about the reliable BMW quality. I hope that when i get my Taycan Cross Turismo Porsche will climb above BMW.

 

[Archimedes]

Oh darn it. Gotta sell I guess.

 

[fullmetalbaal]

Dunno. It kind of lines up with my experience to be honest. There's been quite a few recalls for one reason or another. The software is complete garbage. My Taycan had a few fit and finish issues at delivery that I had to get sorted out.

Not sure if Kia/Genesis/Dodge etc. had recalls or not -don't own any of those cars. But just anecdotally, if I had to pin current "quality" on a list somewhere, I definitely would not put Porsche at the top.

 

[nickmdp]

What actually counts as a 'problem' though? If they don't somehow normalize what a Porsche owner would complain about vs a Chevy owner, there's going to be a huge disparity because a Porsche owner is far more likely to report a basic rattle than a Chevy owner.

Without having access to the raw data, I can't help but question the article

 

[fullmetalbaal]

What actually counts as a 'problem' though? If they don't somehow normalize what a Porsche owner would complain about vs a Chevy owner, there's going to be a huge disparity because a Porsche owner is far more likely to report a basic rattle than a Chevy owner.

Without having access to the raw data, I can't help but question the article

In addition to the fact that the different brands will have very different demographics (and hence possibly different quality expectations by the drivers), there's also the fact that the more premium brands will be, on average, more feature rich. A feature that doesn't exist can't possibly have a bug, and so the "issue per car" should really be normalized by size of feature set, but it isn't.

 

[SolitaryMan]

Buyers’ different expectations are acceptable given the commensurate prices paid. If you’re spending six to ten times the cost of a Chevy of course you will demand better quality control.

 

[fullmetalbaal]

Buyers’ different expectations are acceptable given the commensurate prices paid. If you’re spending six to ten times the cost of a Chevy of course you will demand better quality control.

That's a good point. But now you are measuring "ability to satisfy expectations" and not actual quality.

 

[Reg]

What actually counts as a 'problem' though?

from the article

The most common complaint? Trouble connecting to Apple Carplay or Android Auto.

I have had trouble connecting to Apple - mainly delays. I guess I have one of these problem Porsches. Time to trade it in for a Buick.

 

[Archimedes]

Buyers’ different expectations are acceptable given the commensurate prices paid. If you’re spending six to ten times the cost of a Chevy of course you will demand better quality control.

Why would you assume that? What evidence in the market says that the price difference is due to better quality, rather than performance and/or style?

Once you get above a rather moderate price point, quality is pretty similar across the price range. In fact, I'd bet over time its slightly inversely related, as it's probably a lot easier to maintain quality when you're kicking out tens of thousands of simple, lower tech cars than it is when you're producing smaller volumes of higher performance, higher tech cars.

 

[Jrkennedy37]

Does JD Power normalize the responses in any way or do they just aggregate every survey received? I have to imagine there will be skews based on ages of people reporting, HHI, previous vehicles owned/loyalty to a brand, frequency of purchasing vehicles, etc.

I can’t recall completing a JD Power survey except for the first new car I bought when I was 22yo. It looks time consuming and I don’t see a benefit filling it out after only a month or two of ownership.

And don’t get me started on average vs median…

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