Porsche server down? Taycan no longer communicating via app?

[mandoyoda]

I had the same issue a week or two ago for a few days, but everything has been working again this week. As people have said, it’s down to server maintenance. I had to sign back in yesterday.

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[MrBlueSky]

I had the same issue a week or two ago for a few ago, but everything has been working again this week. As people have said, it’s down to server maintenance. I had to sign back in yesterday.

Same. Everything went offline last weekend. Came back online a few days later and has worked fine since. I was asked to sign back in again this morning and no issues.

 

[W1NGE]

Sadly, it’s been over a week and all I’m seeing in the app is this. Can I please confirm that this was the case in your app?

Apologies if already checked but have a look at your My Porsche Connect services and their relevant status. Ensure privacy mode is off and online updates are on - these services must be activated within Porsche Connect. I'm sure they are and so this looks like a 12v battery disconnect is required to hard reset OR try your secondary Porsche Connect ID associated with your secondary key.

 

[Nigel D]

Thanks - I’ve checked via the browser on my mobile phone and it does show the location, charge status etc. So it seems
like the issue is related to the app as opposed to the server? The app did ask to login again but still the same.

 

[W1NGE]

Thanks - I’ve checked via the browser on my mobile phone and it does show the location, charge status etc. So it seems
like the issue is related to the app as opposed to the server? The app did ask to login again but still the same.

Ok - delete the app and reinstall which may clear it.

 

[TYKHAAAN]

Having the same problem. My car has not checked in since March 8. Tried reinstalling the app but no joy. Car seems fine but I can't get it to check in. The my Porsche website is getting same results, no info since March 8

 

[Nigel D]

Ok - delete the app and reinstall which may clear it.

Sadly still the same on IPhone/IOS 16.3.1

 

[W1NGE]

Sadly still the same on IPhone/IOS 16.3.1

I noticed there was a security update today on Android which forced a restart of the app - perhaps something similar on Apple too.

Give it a while and use the web portal interim.

 

[Scandinavian]

There does not seem to be any issue here in France. I have followed the different responses but my car has responded all the time.

Maybe a reset in the car. Two finger salute

 

[TYKHAAAN]

There does not seem to be any issue here in France. I have followed the different responses but my car has responded all the time.

Maybe a reset in the car. Two finger salute

I even tried that too. No luck so far.

 

[Scandinavian]

Do you have other PCM service like internet radio available? SOS green light etc.

Could also be dependent on country/ region??

 

[RLee]

My story was the same by applying solutions in this thread to no avail.

So I contacted my dealership worked with their support person. Much back and forth with Porsche support on the version of phone, app, reinstalling and restarting and them claiming they can't see anything wrong in the backend. Per Porsche support request I sent them my Porsche ID and password, to test my ID on their equipment.

This morning while shopping the PCM rebooted, I assume a software update, I always loose the weather app in the center console when the PCM is updated. Also, My Porsche App notified me the PCM services were running in the background on my phone.

When I got home, I wanted to monitor the direct charging and when I tried the App it started working.

So I'm not sure if this is system wide fix for all users or individual update for those complaining about the app not working.

 

[TYKHAAAN]

Do you have other PCM service like internet radio available? SOS green light etc.

Could also be dependent on country/ region??

No, internet radio, Apple music not available. Sos light solid green

 

[Scandinavian]

No, internet radio, Apple music not available. Sos light solid green

In such case I think you have a faulty communications module. There are a number of these modules in the car that handle different parts of the Comms.
Time for a visit to a service guy I think.

 

[f1eng]

I noticed an update in the App Store a day or 2 ago, I check every morning.
When I subsequently opened the app it told me there had been a security update and something like a new server system and asked me to re-sign in.

Apart from the app claiming privacy mode when it wasn’t set from time to time the app has worked normally for me all the time anyway.

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