RANT + How Much is Too Much?

[Archimedes]

I don't think that's what most of us are complaining about. At least for me, I'm upset that they aren't forthcoming with communication about what is going on. Also, some are apparently getting the new heater part now while others are getting 6 month delays when the orders were put in around the same time. It just seems completely random instead of a well though out plan to handle the situation. Communication goes a long way to dealing with customer satisfaction when issues like this happen.

So you think that Porsche is literally just randomly allocating replacement parts to cars with no order to it at all? Based on a handful of people throwing around various dates that may not even be accurate?

Also, do you think it’s possible that Porsche isn’t even certain when they’ll receive the parts from their suppliers?

I get that people are bummed. I would be too. But blaming Porsche rather than global supply chain problems is laughable. Also, you guys know that Porsche doesn’t design or manufacture these heaters right?

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[dugbug]

So you think that Porsche is literally just randomly allocating replacement parts to cars with no order to it at all? Based on a handful of people throwing around various dates that may not even be accurate?

Also, do you think it’s possible that Porsche isn’t even certain when they’ll receive the parts from their suppliers?

I get that people are bummed. I would be too. But blaming Porsche rather than global supply chain problems is laughable. Also, you guys know that Porsche doesn’t design or manufacture these heaters right?

well Porsche could say just that. Send him an email describing why they can’t get him a heater and that they are working to get alternate suppliers or new plant or yada yada. You wouldn't accept this from a supplier at work right?

 

[4thPcar]

I've read several of these posts from frustrated people that can't get their hands on this car. You won't want my advice but you did ask for it. I am loyal to the Porsche brand (see my handle), and as much as I like this car, there is no way I'd put up with the frustration and ambiguity you are having to tolerate about your build. I would ask for return of my deposit and purchase a different car.

At the end of the day, it's just a car. There are a lot of nice cars out there. I have a friend with the Audi e-tron and it's fantastic and built on the same frame as the Taycan. The Taycan is a great car but its not the only great car.

I feel like the day you get your money back and start turning attention to a reliable solution for transportation that you will be much happier.

And if you are determined to own a Porsche, go for a certified pre-owned.

 

[gryphon99]

While I'm not trying to downplay the frustration with the communication because it's real and I'm not one to tell someone else how they should feel. However, we placed an order for the new Cadillac Lyriq in May 22 and were told we should have it maybe early fall or early Winter of 22. Here we are and I now have a 2024 Lyriq ordered because they cut the 2023 production short. I haven't received a SINGLE (zero, nada, not one, bubkus) communication from the dealer or GM corporate and the only reason I knew I had to reorder was because of a "rogue" dealer in Indiana who actually does his job and reads internal Cadillac communications and posts frequently on the Lyriq forum. I(!) had to tell me my dealer what was going on.

As for overspeccing... I ordered what many consider (probably, rightfully so) an "overspecced" RWD. The option was going with a highly specced RWD with all of the options and aesthetic upgrades that I wanted or a 4S with fewer options but much better acceleration. I went with the expensive RWD because I don't need the acceleration and wanted the other options. I won't get the value if I trade it in but I knew that going into it and it give me motivation to keep it and add a 911 to my garage when the Taycan is paid off. ?

Very fair point about the Lyriq! A buddy of mine has been on the list for quite some time and I asked him about it the other day. He said he had no clue if or when he'll get one. Thanks for the dose of reality. I'm super impatient, which typically works out quite well in my line of work, haha. However when ordering a high end vehicle for the first time with supply issues... not so much...

I did talk to my wife after all the great feedback here. She totally agrees that getting a used one makes total sense since we've never had a sports car like this before. Who knows, maybe the used one will be good enough and I will have saved myself tens of thousands of dollars! Time to go look at what's available online.

 

[mcdermottm]

Very fair point about the Lyriq! A buddy of mine has been on the list for quite some time and I asked him about it the other day. He said he had no clue if or when he'll get one. Thanks for the dose of reality. I'm super impatient, which typically works out quite well in my line of work, haha. However when ordering a high end vehicle for the first time with supply issues... not so much...

I did talk to my wife after all the great feedback here. She totally agrees that getting a used one makes total sense since we've never had a sports car like this before. Who knows, maybe the used one will be good enough and I will have saved myself tens of thousands of dollars! Time to go look at what's available online.

Your frustration is valid and it's easy to get wrapped around the axle when we dwell on it. I had the option to by CPO in August when I got on the wait list but it seemed like I was throwing money away because I wasn't going to gain any equity in the relative short period of ownership on it. Good thing I didn't because the used prices have dropped a bunch since then I'd possibly be upside down on it. Thankfully, my RWD is on a boat on the way to JAX. No holds, yet, so fingers crossed.

 

[utsteve98]

To be fair to Porsche, their configurator explicitly states that due to global supply chain issues, there may be delays or some features not available.

I only waited like 12 hours for my GTS. Walked in to ask about ordering one and one was sitting on showroom that almost met how I would spec it. I snatched it and love It. But am seriously considering placing an order for a T or TS and spec exactly as I want it. Point is that as long as I’m driving this GTS, I don’t feel frustration if I need to wait to order or if a future order gets delayed. I’m already driving a great car. If you got the means go get one now and wait till yours comes or hold out for facelift if you get a used one now.

 

[Hami]

Hi all. I've been scouring these forums for quite some time and decided to post for the first time. Part of this will be ranting at the current situation I'm in because it's going to have to be my therapy. I need a calm way to deal with this as I am an impatient person!!! The other part is a legitimate question although I realize there won't be a "right" answer.

Ok, so I'm pissed. I put my deposit down in July 2022, got my allocation in December 2022, and my build was completed February 15th. You all probably know where I'm going with this, but I was originally slated to receive my car this week, and now it's been bumped all the way back to August due to heater issues. First off, I'm in the southern United States. I don't need a heater until November! Of course, my SA has very little information and this whole situation is frustrating beyond belief given how much money I'm trying to give them. I just hate that I'm seeing folks already receive their cars who had them built after me. Great for you guys, no hating there! I just don't understand how Porsche is deciding who gets their cars and who doesn't. The customer experience on this is horrible.

Anyways, as a result, I'm planning on calling up my SA tomorrow and asking if I can cancel my existing order and just put in for a new order. These forums have been the source of many restless nights because you all have me wanting features I never thought about during my initial lock in. But now my very reasonable wife-friendly 4S 2023 order has gone from $138,350 USD to $156,380 :-0!!! Is this too much for a 4S? I've priced out the GTS, but honestly I don't like the sportier look or the race-tex so I'd be replacing all of that, and nothing else in the GTS is appealing to me. I'm never going to track it and I drive my kids all over the place. I just have this nagging feeling I'm spending way too much topping out the 4S and I should be looking at another trim.

Anyone else spend that much on a 4S? Here are my builds:

Original Build Sitting in a Lot Somewhere

Possible New Build That Is Much Pricier

I totally hear you and I would probably class my self in the same inpatient category as you are in. I am not sure if you've considered looking at various dealership that have cars on their lots. In California if you do a search of various dealerships they all have from 6-12 Tacans sitting on their lots. Could that be a more immediate option. it will require shipping across to the East Coast or a fun drive across the country it would certainly beat waiting for 6-12 months for a car. I understand that there will undoubtedly be a level compromise involved as you will not get the precise order that you're waiting for but the thought of waiting for such an extended length of time is crazy. I had to wait for 5 months for my previous 911 and I said never again! I picked up my Tacan from the lot!!

 

[gtm]

BTW, to everyone saying ‘I don’t need a heater’, know that Porsche can’t LEGALLY sell the car with a defective heater, as the defrost is considered a safety issue.

So I recently took delivery. Build was done late December '22. Right in the heater debacle. Did I get a functional "old" spec heater or luck into an updated heater? And old spec and destined to fail is totally different than defective. Porsche is not installing defective heaters. They work when installed.

All the customers who have built cars sitting somewhere deserve some kind of explanation. Won't change anything but it's just good practice to talk to people. Porsche making customer feel like they are being ghosted is just wrong. Vendors have gotten very good at email and text updates. Porsche can't be bothered?

 

[WasserGKuehlt]

I'm not accepting a car standing that long and if I cancel and order to a new allocation I should get a it before my problem car if it waits the 6 months predicted for a new heater.

I keep writing replies to your many posts on this topic, and end up discarding them. Let’s see if this one makes it.

1. Are you upset because you know the car has been produced? Would you have preferred not to know anything about the process except for the delivery date? Conversely, have you considered that the estimate may be overly conservative?
2. You keep bringing up the “car in a field” thing. If by that you mean: a) tires inflated to transport spec b) suspension on blocks/in transport mode c) all panels covered in plastic sheeting d) in a paved, guarded parking lot - then you’d be right, albeit in a hyperbolic way. But I suspect that’s not what you meant, so perhaps your rejection of a car on principle is unreasonable? You most certainly should exercise your prerogative to reject the car if it has any detectable flaws at delivery time - flat spots, faded paint etc. - assuming you have the ability to detect them.
3. It’s not your car until you pay for it. Until then, it is Porsche’s property and they have invested a significant amount in producing it. (Let’s go with 80% of your quoted price.) Do you think that they won’t be incentivized to: a) recover that investment, b) capture max attainable profit from the sale, and c) do that as soon as possible? They may or may not care about their customers, but presumably they’re not in the business to just stack cars in fields, particularly if they lose value/develop flat spots.
4. You’re enraged about the field storage, and you have second thoughts about your build. Great, canceling this order and placing a new one is the responsible course of action. I’ve heard that subsequent orders are expedited - they’ll never ever end up waiting for parts.

(that last point may have been sarcasm)

 

[whitex]

Hi all. I've been scouring these forums for quite some time and decided to post for the first time. Part of this will be ranting at the current situation I'm in because it's going to have to be my therapy. I need a calm way to deal with this as I am an impatient person!!! The other part is a legitimate question although I realize there won't be a "right" answer.

Ok, so I'm pissed. I put my deposit down in July 2022, got my allocation in December 2022, and my build was completed February 15th. You all probably know where I'm going with this, but I was originally slated to receive my car this week, and now it's been bumped all the way back to August due to heater issues. First off, I'm in the southern United States. I don't need a heater until November! Of course, my SA has very little information and this whole situation is frustrating beyond belief given how much money I'm trying to give them. I just hate that I'm seeing folks already receive their cars who had them built after me. Great for you guys, no hating there! I just don't understand how Porsche is deciding who gets their cars and who doesn't. The customer experience on this is horrible.

Anyways, as a result, I'm planning on calling up my SA tomorrow and asking if I can cancel my existing order and just put in for a new order. These forums have been the source of many restless nights because you all have me wanting features I never thought about during my initial lock in. But now my very reasonable wife-friendly 4S 2023 order has gone from $138,350 USD to $156,380 :-0!!! Is this too much for a 4S? I've priced out the GTS, but honestly I don't like the sportier look or the race-tex so I'd be replacing all of that, and nothing else in the GTS is appealing to me. I'm never going to track it and I drive my kids all over the place. I just have this nagging feeling I'm spending way too much topping out the 4S and I should be looking at another trim.

Anyone else spend that much on a 4S? Here are my builds:

Original Build Sitting in a Lot Somewhere

Possible New Build That Is Much Pricier

Hmm.... so what you are saying is Porsche found a great way to get you to order a more expensive car - delay the current one. If more customers do the same, they might start routinely delaying cars, just long enough for customers to cancel and re-order a more expensive car. Or might not even produce the car, just tell you they did, then watch to see if you reorder a more expensive one. If not, only then actually produce the car, pretend the car was stuck at port rather than never made.

On a more serious note, estimated delivery date are just that, estimated. They are a complete guess pulled out of a hat if you don't have an actual commission in V200 or later. After V200 you can probably expect the car within 9 months of the original estimate, typically shorter (mine was 2 months delayed vs. the estimated delivery date on first freeze date). This means that you should not make plans based on such estimated dates. I first put my deposit down in June of 2021. I was told allocation in the fall, delivery by end of year but possibly delayed into Q1 2022 due to COVID. Yes, my original estimate by the dealer was before the war in Ukraine, so that did not play into missing that estimate - I didn't even have an allocation by the time the war broke out. My trade-in was worth good money back then (not quite twice of what it is worth as a trade-in today, but close - Carvana offer was actually more than twice then than it was today). I'm glad I didn't trade it in, as with that dealer I would still be waiting for an allocation today. After expanding my search nationwide, I eventually found an allocation on your end of the continent, picked it up last month (then drove it home) - if I traded in my car I would have been locked to that dealer more or less, but more importantly I would have spent a couple of years or more not having a car I enjoy driving! So in the end, during my wait, my trade-in lost almost half its value, Taycan went up in price (between MY22 and MY23), and Taycan lost the $7,500 tax credit eligibility, and I got the car from an our of state dealer so I lost the trade-in sales tax credit. I could stew over that, but that wouldn't help me or anyone else. Such is life, I'm just glad I finally got the Taycan I wanted. Nothing I could have done better given the information I had at that time.

For you in particular, this delay might actually be a blessing in disguise, as it gave you an opportunity to order the car you actually want, rather than get the one you ordered initially, then drive it while wishing it was differently optioned, then eventually ordering what you want and losing a bunch of money trading in the first car early.

 

[whitex]

Kev946, I'd love to hear if you end up getting an allocation soon or if they put you in the "back of the line"... The idea of taking a car that's been sitting idle for 6 months makes me nervous. I don't even let ICE cars sit around that long...

Not even close. I work with car manufacturers. Most of them assume the car will spend at least 6 months between the factory and PDI. I suspect Taycans are no different, unless someone decided to design them differently just for the COVID shortages where cars were all sold before they were produced.

During normal times, used cars often sit 6 months on dealer and/or auction lots, and they are not even put in any special "transport mode" which is designed to handle long transport durations (so for a Taycan I bet the cars are charged to some nominal SOC, then put in a mode which limits any power drain, besides the usually mechanical precautions for transport). I am actually curious whether a used Taycan, traded-in with low SOC, could live through being on a dealer lot for 6+ months with nobody touching it.

 

[f1eng]

Hi all. I've been scouring these forums for quite some time and decided to post for the first time. Part of this will be ranting at the current situation I'm in because it's going to have to be my therapy. I need a calm way to deal with this as I am an impatient person!!! The other part is a legitimate question although I realize there won't be a "right" answer.

Ok, so I'm pissed. I put my deposit down in July 2022, got my allocation in December 2022, and my build was completed February 15th. You all probably know where I'm going with this, but I was originally slated to receive my car this week, and now it's been bumped all the way back to August due to heater issues. First off, I'm in the southern United States. I don't need a heater until November! Of course, my SA has very little information and this whole situation is frustrating beyond belief given how much money I'm trying to give them. I just hate that I'm seeing folks already receive their cars who had them built after me. Great for you guys, no hating there! I just don't understand how Porsche is deciding who gets their cars and who doesn't. The customer experience on this is horrible.

Anyways, as a result, I'm planning on calling up my SA tomorrow and asking if I can cancel my existing order and just put in for a new order. These forums have been the source of many restless nights because you all have me wanting features I never thought about during my initial lock in. But now my very reasonable wife-friendly 4S 2023 order has gone from $138,350 USD to $156,380 :-0!!! Is this too much for a 4S? I've priced out the GTS, but honestly I don't like the sportier look or the race-tex so I'd be replacing all of that, and nothing else in the GTS is appealing to me. I'm never going to track it and I drive my kids all over the place. I just have this nagging feeling I'm spending way too much topping out the 4S and I should be looking at another trim.

Anyone else spend that much on a 4S? Here are my builds:

Original Build Sitting in a Lot Somewhere

Possible New Build That Is Much Pricier

I had a similar experience to you, only 12 months earlier.
I placed my order in July 2021 expecting a build slot in November and maybe get the car before Christmas.
I don’t know why the build slot never arrived, I suspect regular customers getting to queue jump at the dealers, but in the end I got a freeze date in April 2022, the car was completed on 30July 2022 but during the battery shortage so it went into storage.
When the batteries became available they went into production cars first so there were people receiving their MY23 cars whilst my MY22 was still in storage.

I considered cancelling but reasoned it may not be any better if I reordered - and if I had it would have been at about the same time you placed your order, so I am glad since my suspicion was right.

I eventually took delivery on 1st December 2022, so a total of 17 ½ months, 4 months of which was in storage with no 12V battery.

It was frustrating and annoying but I am glad I didn’t cancel. I paid the old price and got Vesuvius Grey 21” Cross Turismo wheels which are no longer available and are comfortably the best looking Taycan wheel IMO.

Like you I tried a GTS configuration and it didn’t suit my requirements (and wasn’t available with the wheels I like best)

 

[f1eng]

As far as resale, that's off the table. If I'm building a pink and purple car with wood paneling the idea of stressing over what some random stranger may or may not want 5-10 years down the line cannot be my concern.

My feelings exactly, I eventually went green and purple, green is my favourite colour but I sometimes wish I had gone for the Frozen berry…
I buy a car for me, and none of the used ones I have seen have a spec I would enjoy.

 

[Kev946]

Manufacturers have done #1 for eons. Because it makes economic sense. And also because these are cars, not China dolls. They can sit at port for months with no problems. Hell the average car used to sit on dealer lots for months.

And how can they keep you informed any better than they are, if they don’t even know when they’ll receive the parts? A buddy of mine is a very high end home builder ($10mil+) and he told me they have jobs sitting waiting on windows for months, with suppliers that can’t even tell them when they’ll receive them. All due to supply chain problems. The level of self absorbed Veruca Salt entitlement on this forum is ridiculous sometimes.

1. This does not make it right. Tyres alone get flat spots if left standing. Tyre manufacturers suggest taking the weight off the car left standing for prolonged times. Who knows what damage is occuring to the batteries.
2. Porsche have told me zero. Not even that there is a delay let alone what for. If that good communication....NO

 

[Kev946]

I keep writing replies to your many posts on this topic, and end up discarding them. Let’s see if this one makes it.

1. Are you upset because you know the car has been produced? Would you have preferred not to know anything about the process except for the delivery date? Conversely, have you considered that the estimate may be overly conservative?
2. You keep bringing up the “car in a field” thing. If by that you mean: a) tires inflated to transport spec b) suspension on blocks/in transport mode c) all panels covered in plastic sheeting d) in a paved, guarded parking lot - then you’d be right, albeit in a hyperbolic way. But I suspect that’s not what you meant, so perhaps your rejection of a car on principle is unreasonable? You most certainly should exercise your prerogative to reject the car if it has any detectable flaws at delivery time - flat spots, faded paint etc. - assuming you have the ability to detect them.
3. It’s not your car until you pay for it. Until then, it is Porsche’s property and they have invested a significant amount in producing it. (Let’s go with 80% of your quoted price.) Do you think that they won’t be incentivized to: a) recover that investment, b) capture max attainable profit from the sale, and c) do that as soon as possible? They may or may not care about their customers, but presumably they’re not in the business to just stack cars in fields, particularly if they lose value/develop flat spots.
4. You’re enraged about the field storage, and you have second thoughts about your build. Great, canceling this order and placing a new one is the responsible course of action. I’ve heard that subsequent orders are expedited - they’ll never ever end up waiting for parts.

(that last point may have been sarcasm)

1. I want a new car not one left rusting in a field. I don't think that's too much to ask at this price.
2. Simple I will not accept a car that has been in storage for 6 months. I ordered a new car simple. You clearly would. We are all allowed our oppinion and it is clearly my decision not yours.
3. All allocations are already sold to the dealer. Porsche do not care who the end customer is.
4. This is what I am doing. Subsequent cars have the ned heater fitted. Of course there might be another problem and by Porsche's track record this is likely. This is why I'm thinking if a used Taycan. This whole experience of order new is a nightmare.

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