Taycan Unusable After Software Update

[Phil Nanzetta]

My 2020 Taycan Turbo went into the shop August 1 for 2-year service including recalls and the big software update.
Dealership has not been able to complete the software installation (getting a Fault after install) and is working with Porsche, Germany on a slow cycle try-this-try-that trouble shooting. On September 2 they replaced the DME computer and continue to get the Fault. Most recent feedback is "waiting to hear from Porsche".

My dealership doesn't want to hear that the slow trouble-shooting process is flawed or that Porsche should know how to interpret Faults in their systems.

I'm getting discouraged by this process and welcome any suggestions for breaking the log jam.

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[Archimedes]

Have they tried Ctrl+Alt+Del?

 

[Torv]

I’d reach out to Porsche USA CEO Kjell Gruner ([email protected]) with the specifics of what's going on. He's super responsive and if he doesn't respond to you personally, he'll forward your issue to someone high up in the corporate food chain who will.

 

[Phil Nanzetta]

Thanks. That's super helpful. I'll reach out.

Phil

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