[Updated] My Porsche App updated w/ new interface and functions

[Fish Fingers]

Firstly, I am no techie!

But the issue you are all having reminds me of an issue I am having with a new Marshall Bluetooth speaker.

It won't connect to the app (just a never ending spinning circle) and is also happening with some iPhone users, despite mentioning Android in the attachment.

Just thought I would throw it in there on case it provides anything of interest......

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[raharris]

Firstly, I am no techie!

But the issue you are all having reminds me of an issue I am having with a new Marshall Bluetooth speaker.

It won't connect to the app (just a never ending spinning circle) and is also happening with some iPhone users, despite mentioning Android in the attachment.

Just thought I would throw it in there on case it provides anything of interest......

I was also doing some reading yesterday about BLE cache on iOS and issues if a device advertises a different name. I'm not sure if that's relevant here, but there is no way to clear the cache - unless the app responds to a update name request.

Lot's of possibilities as to why this happened; only the Porsche iOS team really will be able to figure out why this might have broke with this update. And maybe there are already aware and working on a fix - although the support response I got was to take my car to the dealer...which, no disrespect to my dealer, this wasn't going to be in their wheel house.

 

[raharris]

So this may be a total red-herring

Coming back today and parking up, decided to check to see if remote park was still working.

It wasn’t connecting; so I tried the Cayenne, wasn’t connecting.

As you can imagine, was not particularly happy as I had spent the time to reset the phone and re-install.

And then I realized, I had re-installed the Marriott app that morning and it requested Bluetooth access (they use beacons to track your location in the hotel apparently based on a search; NFC is used for the doors).

I disabled it, and the cars connected.

Now, this is the potential red-herring bit, I then renabled the Bluetooth for the Marriott app and the connections to the cars continued to connect - so it could have just been a glitch in the matrix.

If I lose connection again, I will try this again - but thought others might like to try and see what result they got.

 

[Argo]

2 1/2 months since my first post on this remote parking connection failure and on my car/iPhone it's still inoperable.
Had my winter tyres changed to summers and a service at Porsche Geneva this week and I raised the issue with them. They believe it's not a car fault, more a backend Porsche issue and/or something in the app. No immediate solution in sight.....

 

[castadream]

I like the ability to display photos on the screen now!

 

[Visie]

There is an update of the app: version 11.0.2
Did this version update solved the problems with remote park assist?
Not for me

 

[atlien]

My car has been at the dealer for 2 weeks now and my remote parking still doesn’t work. Porsche needs to get this together!

I know it’s a small feature but being that I chose the Taycan as an alternative to Tesla, the LEAST they could do is make sure the app/features are operable.

 

[Hirschaj]

Developers have started to ask people for more information on the negative reviews left on the App Store. That’s a good sign.

 

[Poshfpg]

So this may be a total red-herring

Coming back today and parking up, decided to check to see if remote park was still working.

It wasn’t connecting; so I tried the Cayenne, wasn’t connecting.

As you can imagine, was not particularly happy as I had spent the time to reset the phone and re-install.

And then I realized, I had re-installed the Marriott app that morning and it requested Bluetooth access (they use beacons to track your location in the hotel apparently based on a search; NFC is used for the doors).

I disabled it, and the cars connected.

Now, this is the potential red-herring bit, I then renabled the Bluetooth for the Marriott app and the connections to the cars continued to connect - so it could have just been a glitch in the matrix.

If I lose connection again, I will try this again - but thought others might like to try and see what result they got.

Do you still have it working? I have had the car in with my dealer for the warranty heater fix and they had it working on their phones using my login details but it still doesn't work on mine.

I had to clamber in through the passenger door last week in a car park, avoiding which was exactly why I got remote parking in the first place.

If it is still working can I just double check what you did;

- delete the Porsche app
- back up iphone
- reset/erase iphone completely
- restart from backup
- reinstall Porsche app

Anything to do on the car?

Or is it a bit of a lottery and I'd be better waiting for Porsche to fix it? Installing the Marriott app isn't an option I take it?

Thank you

 

[raharris]

Do you still have it working? I have had the car in with my dealer for the warranty heater fix and they had it working on their phones using my login details but it still doesn't work on mine.

I had to clamber in through the passenger door last week in a car park, avoiding which was exactly why I got remote parking in the first place.

If it is still working can I just double check what you did;

- delete the Porsche app
- back up iphone
- reset/erase iphone completely
- restart from backup
- reinstall Porsche app

Anything to do on the car?

Or is it a bit of a lottery and I'd be better waiting for Porsche to fix it? Installing the Marriott app isn't an option I take it?

Thank you

Restoring from backup won’t work; it restore the problem. I had to setup the phone from scratch again. Yes, that’s a ballache.

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