Ask a Porsche Dealer Anything

[J0EL]

Seems like forced action is the only way they listen.. NHTSA

Sponsored

 

[J0EL]

Porsche has certified mechanical engineers.
Shouldn't they also have at least one certified electrical engineer at each dealer?
Its an "all electric car"

If we don't speak up, nothing will change.

 

[NC_Taycan]

I think it's more apt that each dealer should have a computer science major for this car...

Dealerships are independent businesses from PCNA, so the quality and experience will vary. Each dealer should have a Taycan expert who has been through at least some training on the Taycan but again, the quality of the training and the skills, capabilities and retention will widely vary from individual to individual.

The dealerships represent the brand, so if a dealer is not representing the brand well, reach out to PCNA and advise them of this.

 

[XLR82XS]

Did you make the setting change in the instrument panel's nav settings or in the infotainment nav setting? They are separate from each other so try highlighting the navigation cluster in the instrument panel, then press the right scroll wheel to get the settings popup.

Yes, that's I've been doing. Scroll wheel - select NORTH UP. Have to do it everytime at startup but only after it sits parked/off for a while.

 

[daned]

I do have a question as can't seem to get a straight answer from the Dealor here apart from our forum members who have answered this. On the 2022 build, is remote park assist a separate option to the Active parking Support that is included in the Technology package? the question being if one selects the technology package would they have all the items listed in the Remote Parking Assist package, or we have to select remote parking assist and then individual items in technology package. Thank!

 

[smoothound]

Certainly!

Allocation:

This is the slot provided (allocated) by Porsche for us to configure a vehicle. Porsche Corporate dictates how many slots that each dealership receives to build cars for our inventory. New allocations arrive every month and have to be ordered by the New Car Director/Manager or the GM of the Dealership. Allocations are utilized for building Client Order Vehicles (if a dealer has any), Stock Inventory Vehicles (that go on the lot), and Service Loaners (if a dealer has any). The number of allocations are usually based on how many vehicles that a dealer sold in the prior year. The more cars a dealership has sold, the more allocations they will receive (especially for specialty cars such as GT, Turbo, Turbo S, etc). Allocations are also based on business planning/demand for certain areas from Porsche. For example a NYC dealership might receive less allocations for per se Taycan in 2021 than a Texas or California dealer would in 2021.

Order:

This is what we refer to a vehicle as once a client has placed a specially commissioned order on a vehicle allocation slot that we have. The allocation slot changes to what is known as KF Status in our system, or Customer Order Vehicle in German. The order is sent to Porsche in Germany where they begin the production process.

Build:

This can also be referred to as the "Configuration" and is what the client has designed the car to be. All cars are configured/built online at Porsche.com and then the Porsche Code is entered into the dealership Sales and Vehicle Management system to be sent off to Porsche in Germany as an order demand. Eventually, the build gets locked in and changes to what is known as V250 Status where changes can no longer be made to the build. Until that point, changes may be made to color, options, design, etc of your specific vehicle build. After V250 it locks in and changes can no longer be made.

Delivery:

This is the expected date that Porsche tracking determines that the car should be able to be delivered to a client. They are usually fairly accurate about delivery timing, but sometimes the delivery date will change. It is a very complex process to order a vehicle and there are many moving parts. While Porsche does its best to give an estimated delivery date, this is not always the exact day that you'll take the vehicle home. I also remind folks that once the car arrives here at the dealership it is covered in many different protective plastics that must be removed, the car will have to go through a Pre Drive Inspection (PDI) and a Full Exterior and Interior Detail before it is ready to be sold, which usually takes at least 1-3 days.

In response to your other questions:

I have heard from various Client Advisors statements such as...."I have an allocation for an April build" ... This means you have an allocation for an April slot, which after inputting the build will give you a delivery timeframe, usually anywhere form 3-6 months out depending on the car.

or "I have an allocation for an order" .... You have an allocation slot to place an custom order (specifically commissioned car design) into.

or "I should be seeing an allocation for a Cross Turismo in the third quarter for a build date of ...." Meaning we should start receiving allocations to start building Taycan Cross Turismo in Q3 of 2021 with a build date around 3-6 months out from there.


What is typical timeline between Allocation to Finalizing Order (i.e. option selection for the final "Build") It really depends on the Allocation slot. For example, I currently have Allocations out until March. If you filled a March allocation slots now, you would have until March before the allocation gets submitted, and then a few weeks after that before it reaches V250 status. That being said, I also have allocations that lock in tomorrow for certain cars so it really just depends on what you're trying to accomplish.

to actual Build Date to actual Delivery (I'm sure it is quite variable, just looking for the middle of the bell shaped curve) Very variable. From the V250 timeframe to end of production usually takes around 1-1.5 months. After production completion, the car goes to Port Emden in Germany which usually takes around a week. Then it enters a cargo vessel bound for your country. Depending on where you live, let's take the US for example, this delivery process might take upwards of 1-2 months for the cargo vessel to arrive at a Port. From there the vehicle is transported from the Port to your dealership on Transport Trucks, which may take anywhere from 1-2 weeks depending on where you live again. All in all I'd say a typical order takes anywhere from 3-4 months, but some orders for some specialty cars can take anywhere from 4-6 months or more.



And one final question, is Atlanta PEC still running full steam for deliveries (despite Pandemic) - and, does Atlanta PEC delivery experience DELAY or SHORTEN the process from Allocation to Ordering to Build to Delivery?? Yes, they are still doing the Atlanta and Los Angeles PEC Deliveries despite the Pandemic. It is an additional $500 cost and the car will come into the PEC of your choosing. I do remind clients it is up to you to figure out how you're getting your vehicle home, whether you need to arrange that with the dealership prior or not is up to you. It definitely DELAYS the process slightly, especially if you factor in transporting/driving your car back to your home.


I hope this helped answer some questions! I'm sure I'm missing some things, but at least gives you a general overview of the ordering process.

IMO - This is perhaps the most useful general post on this entire forum. My dealer could not explain this clearly. So glad to have finally found this. Thank You!

Mods - perhaps somewhere this post could be copied and stickied?

 

[DerekS]

My question is about Comfort Entry - it does not move the steering wheel, and should according to the manual. Is there a TSB or software update I can point my dealer to for correcting this?

(Or, hell, if you can fix it I will bring it to Grapevine)

 

[W1NGE]

My question is about Comfort Entry - it does not move the steering wheel, and should according to the manual. Is there a TSB or software update I can point my dealer to for correcting this?

(Or, hell, if you can fix it I will bring it to Grapevine)

Have you checked all comfort settings in the PCM - in particular Comfort Entry? Wheel should raise, seat retract on power off and door open, and on door close seat should move, along with mirrors, steering column (assuming you have 14 or 18-way seats).

 

[DerekS]

Have you checked all comfort settings in the PCM - in particular Comfort Entry? Wheel should raise, seat retract on power off and door open, and on door close seat should move, along with mirrors, steering column (assuming you have 14 or 18-way seats).

Yep all of that is on but the wheel does not move forward on exit. I have to do it manually.

The seat does move back though.

 

[W1NGE]

Yep all of that is on but the wheel does not move forward on exit. I have to do it manually.

The seat does move back though.

Random thought - try the other key - if the same then sounds like there's a fault.

 

[DerekS]

Random thought - try the other key - if the same then sounds like there's a fault.

Yeah someone in another thread said they worked with their dealer who worked directly with German engineers on a software fix.

 

[ithinkmac]

Might be obvious, but is your current wheel setting already at it's highest for comfort entry/exit? I noticed this on my Range Rover, since it was already set close to what the exit setting would be, it barely moved when I enter/exit the car. I'm assuming they all work on the same thinking that all it does it really change to a preset setting that moves seats all the way back, and steering wheel all the way up. if it's already at it's most up position, there's not more movement.

-ThinkMac0

 

[W1NGE]

Might be obvious, but is your current wheel setting already at it's highest for comfort entry/exit? I noticed this on my Range Rover, since it was already set close to what the exit setting would be, it barely moved when I enter/exit the car. I'm assuming they all work on the same thinking that all it does it really change to a preset setting that moves seats all the way back, and steering wheel all the way up. if it's already at it's most up position, there's not more movement.

-ThinkMac0

I think he mentioned that he had to move it manually therefore suggesting it wasn't?

 

[TayFan]

Hello everyone!

Some fellow members asked me to create a "Ask a Taycan Dealer Anything" thread on the forum.

My name is Luke, and I am the Taycan Specialist/Sales Experience Manager at Porsche Grapevine in Grapevine, Texas (Dallas/Ft. Worth area). I have been to two separate Taycan training in Atlanta and Los Angeles. Before working at Porsche I worked at Tesla (in NYC and DFW) for almost 3 years.

Would love to help anyone I can with their Taycan ownership experience! I have communication with our service team here at the dealership, and Porsche Cars North America (PCNA) to help assist with any Taycan issues as best as I can. Also if you need help ordering, or are looking for an available car I can certainly help with that as well!

So, feel free! Ask A Porsche Dealer Anything:

Thanks for your service!
Are you aware of the issue with the alarm going off randomly? Is Porsche aware of it? Do you know what’s causing it? I’ve heard faulty sensors and I’ve heard it has to do with the Connect App…
Mine has had this problem since day 1. I had read here to double click the FOB to disable the interior motion sensor…and it seems to work a lot of the time but not always…so that’s a bit odd. Anyway, any current information or suggestions you have related to this topic is well appreciated! Apologize if I missed any response from you already on this topic. Thanks!

 

[MAVG]

@LukeManning Could you please answer on this thread regarding rear airbags and child seats?

https://www.taycanforum.com/forum/t...ions-close-to-lock-date-urgently-please.7772/

Sponsored