CT alarm issue, how common is it?

[philbur]

Did you tell them to just fix the issue already??

I have mine under control but I need to actively mange it, have all theapps uninstalled and unchecked the alarm in the PCM. Goes of mainly when it is plugged in. German electronics :/

Phil.

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[sfr]

I spoke to my S/A about my Car arriving shortly. I asked him about the Alarm issue and he said they tell all of their customers to just double click the key and that they have had no other issues. Strange that it doesn’t work for everyone.

Just to precise : "double click" is a temporary workaround. In any case it is a resolution of the issue.

 

[Thinker]

Just to precise : "double click" is a temporary workaround. In any case it is a resolution of the issue.

No, it does not work.

 

[ab521]

Double click doesn’t always work. Switching on Privacy Mode seems to work, haven’t had an alarm in over a week with this. This would seem to indicate a software issue, if turning off external communications with the car stops this, likely some software function that is trying to initiate a communication either to or from the car is causing the alarm to go off. I deleted all apps and still got the alarm going off, so likely caused by the car initiating something?

 

[jdrei]

Double click doesn’t always work. Switching on Privacy Mode seems to work, haven’t had an alarm in over a week with this. This would seem to indicate a software issue, if turning off external communications with the car stops this, likely some software function that is trying to initiate a communication either to or from the car is causing the alarm to go off. I deleted all apps and still got the alarm going off, so likely caused by the car initiating something?

Double click does work, if it is recognized correctly by the car. You have to check the reaction after double-clicking: only if the lights flash three times (two times short, third time longer), the interior alarm is deactivated!

But that's only a poor workaround.

I did not test switching off the privacy mode, yet. Do not want to be woken up by the car alarm in the middle of the night.

 

[jimtoniq]

Good news. I was called in by my dealership as Porsche Stuttgart has reported a fix for the alarm issue. The interior motion sensors have been replaced by a modified version which has a new partnumber. Obviously the original must have had a production or design flaw. The replacement was done yesterday and so far no false alarms. In my case I would have had at least one by now so I am quite convinced that the issue is now resolved. Will keep you updated.

 

[steen]

Im receiving my ct4 in a week, and have informed my dealer that They should check The sensor before delivery.

My dealer said, that they could not check it, since the issue only happens after you have logged in with a connect account. I don’t think they know why it happens other than it is somehow happening after log in.

 

[McgR]

Good news. I was called in by my dealership as Porsche Stuttgart has reported a fix for the alarm issue. The interior motion sensors have been replaced by a modified version which has a new partnumber. Obviously the original must have had a production or design flaw. The replacement was done yesterday and so far no false alarms. In my case I would have had at least one by now so I am quite convinced that the issue is now resolved. Will keep you updated.

Good news. Thanks for sharing. Mine will be produced in 3 weeks. I presume it will have the new sensors.

 

[jdrei]

Good news. I was called in by my dealership as Porsche Stuttgart has reported a fix for the alarm issue. The interior motion sensors have been replaced by a modified version which has a new partnumber. Obviously the original must have had a production or design flaw. The replacement was done yesterday and so far no false alarms. In my case I would have had at least one by now so I am quite convinced that the issue is now resolved. Will keep you updated.

My Porsche dealer (near cologne) told me today that I should not believe every statement in the World Wide Web
According to him, they will again read the error memory (not sure if that’s the correct English word) and sent the data to Porsche to be analyzed. Then they will be told if replacing some parts will fix the issue or not…

 

[Hirschaj]

My Porsche dealer (near cologne) told me today that I should not believe every statement in the World Wide Web

Whaaaaat? That’s crazy talk.

 

[riburn3]

Good news. I was called in by my dealership as Porsche Stuttgart has reported a fix for the alarm issue. The interior motion sensors have been replaced by a modified version which has a new partnumber. Obviously the original must have had a production or design flaw. The replacement was done yesterday and so far no false alarms. In my case I would have had at least one by now so I am quite convinced that the issue is now resolved. Will keep you updated.

Good to hear. Is this going to be fixed as part of a recall?

 

[jdrei]

Good to hear. Is this going to be fixed as part of a recall?

According to my Porsche dealer, there is no official recall on this. Nor has it been confirmed that there is a standardized solution to the problem.
Therefore, I would have to take my car to the Porsche dealer, have the fault memory read out, and depending on the result, Porsche will decide whether or not the problem can be fixed by replacing sensors.

 

[DrT]

So they have developed a hardware solution for a software problem? Sounds like Porsche engineering?

 

[neilj007]

I've had a few alarm issues - setting off the tracker too. Once when driving and twice whilst using the app - just scrolling through.
Updated my app to the new My Porsche app but since had only one instance of using the app triggering the alarm (but not the tracker)
The car's been back to the dealer who reported the issues to HO who've reported back to the dealer - it's now booked in for three days later in january. I'm not yet sure what they're planning to do (I forgot to ask, doh!) so will ask when I take it in

 

[RichardPB]

Good news. I was called in by my dealership as Porsche Stuttgart has reported a fix for the alarm issue. The interior motion sensors have been replaced by a modified version which has a new partnumber. Obviously the original must have had a production or design flaw. The replacement was done yesterday and so far no false alarms. In my case I would have had at least one by now so I am quite convinced that the issue is now resolved. Will keep you updated.

had this alarm issue intermittently on my CT from week 1 - my dealer ordered and replaced / installed new internal sensors and the alarm issue has not reoccurred since over 4 months now

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