wemct
Well-Known Member
- Joined
- Nov 20, 2019
- Threads
- 20
- Messages
- 732
- Reaction score
- 1,258
- Location
- Georgia, USA
- Vehicles
- '23 Cayenne S Coupe; '22 AMG SL55; Taycan 4S(sold)
Sorry to hear about the poor experiences. A few additional things to remember. The service interval on the Taycan is 2 years/20k miles. You won’t be dealing with the dealership often. If you need maintenance or warranty work you will be working with the service dept not sales. I have found that service depts are much more consistent in customer experience (positive) than sales at all brands of car dealerships.I’m afraid I’m also in the group that has had a pretty awful experience with my Porsche dealer.
Emails sent, no response from the rep. Asked for a screen shot and update, no response. Finally a partial screen shot a few months back, not even sure it was my order. Not clear why my delivery date shifted 3 months, pre C-19. If I order groceries on Instacart, I know within seconds when my apples are in the cart. Not a peep in the last six weeks.
While I’ve had three Porsche’s, and own one now, it’s soured me. While a terrific car, I’m now undecided on picking it up whenever it might arrive, given uneasiness on level of Porsche local and corporate quality and service after a sale.
I’ll give it one last email try with the GM...
I was washing my Taycan last week when my neighbor came over to chat. He wanted to buy a Porsche but was having difficulties in follow up with the sales associate. I gave him the name and contact info of my sales associate at the same dealership. I told him it was his money and especially since it was the beginning of the process to switch sales people. Within a day my SA sent me a text thanking me for the referral and telling me he already sent my neighbor several options.
For those of us who are fortunate to have our Taycans, I am confident that all of us will tell you it is worth the wait. Hang in.
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