MassDriver
Member
- First Name
- Craig
- Joined
- Mar 25, 2020
- Threads
- 1
- Messages
- 19
- Reaction score
- 22
- Location
- Canada
- Vehicles
- BMW M6
The problem is the lower end dealerships figure there are lots of buyers, so the "needy/loud" ones can be ignored. The upper end they know there are limited options (fewer dealerships, less allocation available) so again why bother with a squawker. Throw in "auto groups" that own a bunch of dealerships, and they know that the business isn't going far even if you get po'd enough to "walk" from dealer "A", they'll make money off you at dealer "B".
The Tesla model is just as broken esp for used. Like most of Tesla they've thought through the "ideal, nothing goes wrong or is abnormal process" and optimized that which works great. Anything else is just a train wreck of not well thought out scrambling. Trying to buy a 2018 P100D used turned into a gong show, getting passed around between agents like a baby with a full diaper at a family gathering. After a month of not even being able to get pictures of the actual car let alone go see it in person I just gave up.
Three kind of sales guys from my experiences...
Agree on the sales manager for escalation, he/she is on the same KPI/comp arrangement as sales advisors and is only getting looked at for the single store, so they may be motivated to "push things along", particularly towards the end of the month/quarter.
The Tesla model is just as broken esp for used. Like most of Tesla they've thought through the "ideal, nothing goes wrong or is abnormal process" and optimized that which works great. Anything else is just a train wreck of not well thought out scrambling. Trying to buy a 2018 P100D used turned into a gong show, getting passed around between agents like a baby with a full diaper at a family gathering. After a month of not even being able to get pictures of the actual car let alone go see it in person I just gave up.
Three kind of sales guys from my experiences...
- "Professional" sales - Sold car stereos and window tinting last week, selling Porsche this week, then boats or doing real estate a month or two from now. Walking the showroom, looking for the next "up" to drive in, likely to be the first guy/gal on your leg as you drive into the dealership, won't remember that you talked to him a week from now.
- "Legacy" sales - Been at a dealer forever, sees themselves as the automotive "soup Nazi" (Seinfeld reference for the younger set ), deciding who is worthy to purchase and who's not. Likely too busy to give you the time of day if the clothing or arrival car isn't "up to scratch".
- "Relationship" sales - The guys/gals that plan to work in a brand (or a brand class) for a long term, actually uses CRM to keep track of you and your history, makes sure you're invited to all the dealer events/previews, etc. Has excellent "situational awareness" of when you're in the dealership and will stop for a quick chat, knows when to stop chatting, has the confidence that when you're ready to buy you'll come see him so he's not humping your leg or "going for the close" at every turn.
Agree on the sales manager for escalation, he/she is on the same KPI/comp arrangement as sales advisors and is only getting looked at for the single store, so they may be motivated to "push things along", particularly towards the end of the month/quarter.
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