MWarsaw
Well-Known Member
- First Name
- Mike
- Joined
- Jan 29, 2020
- Threads
- 11
- Messages
- 104
- Reaction score
- 94
- Location
- Michigan
- Vehicles
- Taycan 4S
- Thread starter
- #1
I just took mine on it’s first long trip. Went 185 miles to the first destination non stop. Everything was awesome. Kept it at 72MPH and efficiency was great. After the first stop with four people and about 100lbs in the trunk, I had around 65 miles left of range. So, around 250 miles of real range loaded. Fantastic. But then, I went 30 miles more miles to an Electrify America charging station. The first two chargers could not connect (not clear if they couldn’t connect to the car or to the cloud). Then, I couldn’t get the plug out of the car. I have no idea why. My car was not turned “off” so maybe that was it? I turned it off and locked the doors. Still couldn’t get the plug out so I had to go to the emergency release inside the passenger door opening. Pulled the string and released the plug. It came out just fine. I tried a third high speed charger there and plugged everything in. This time there was a red light on the button in the charging port on the car. The message in the car was “impossible to charge”. Now, I had 30 miles left and no way to charge. Electrify America said that the chargers tested out fine on their end (but I don’t trust they know what they were talking about from the comments of the operator on the phone). I then called Porsche roadside assistance. NO HELP in terms of trouble shooting. All they know how to do is call tow trucks (which they did). Again, no trouble shooting in the “good to know” app, no tech team to call on the road. Only result was to wait 2 hours for a tow, find a rental car and trust that the tow truck driver get the car safely on the flat bed and hauled 2 1/2 hours back to my dealer. By the way, the tow truck driver had no idea how to put it in gear or set it to Park (I gave a full tutorial, believe me!). When it got to the dealer, all they were told to do is clear the faults and then it took the high speed charge just fine. I had the car by the end of the next day. But Porsche and the dealer have no idea. Was it the charger, the car? Who knows? What happened? One question is when you have a fault like that (with the red ring lighting up), is there a way to clear the faults “out in the field” or reboot the car so you can try to charge somewhere else? I realize everything is new and problems will happen. As early adopters, this is our risk. But, we should have a tech team to be able to call. Shouldn’t there be a 24/7 roadside assistance team for Taycan while there are bugs to be worked out? Unfortunately, I’m now not enthusiastic about taking this car on a long trip (which I really hate feeling that way). What do you think? Shouldn’t there be more of a 24/7 call line for Taycan emergencies? What do you think happened?
Sponsored