Urgent - Porsche Mobile Charger shows red on first installation ?

[soamz]

Hello, I just got my taycan 4S last week and installed the Porsche charger today at home.
The socket is 16amp single phase - which I use for tesla charging I used the same tesla charger last week to charge taycan and it was all fine.

Today, Porsche shipped the 32 amp single phase cable and socket and I installed it to the same cable and removed the tesla 16amp socket.
Now, when I switch it on, the Porsche mobile connect charger is all red lights and the car says CHARGING NOT POSSIBILE with red lights on the charger socket light too.

I have tried holding it for 10 seconds too to reset, but still, it changes to red.

When I switch off, switch on, for a milli second the charger shows correct green and white lights, but then again it goes red.

What could be the issue?
I have already checked the cables, earthing, socket, loose connections, and everything. Everything is perfect but the charger still shows all red lights.

How to fix this?

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[Skier]

Go back to your dealer and try/get a new charger and see if that's the problem.

 

[soamz]

Go back to your dealer and try/get a new charger and see if that's the problem.

Any idea, how to tell this charger that the current is 32amp single phase >=?

I know the one with display has a option to select it and it works. But how to get it done in this ?

 

[JAGMAN]

I have a partial answer. That charger PMC+ only has two settings 100%=40amps. 50%=20amps. Those are the only choices. If you have 32amp service, then you need to use the 50% setting.

Pushing and holding the plug button cycles through the two settings.

Sorry I can't speak to the single phase part of your question.

 

[Jhenson29]

That charger PMC+ only has two settings 100%=40amps. 50%=20amps. Those are the only choices. If you have 32amp service, then you need to use the 50% setting.

Those amperages for the North American version, and even then, I think they’re limited differently based on attached supply cable.

 

[hmmwv79]

This is same issue for me. Last trial is change receptical. If that did not works, I will talked with my dealer or Porsch NA to get replacement.

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