Apple Music Login Issue

[ciaranob]

So there's a weather screen? My wife's CT does not have that app, and it's also missing the Apple Music app. I wanted to have her logout, delete her account from the PCM and log back in, but she's leary she won't be able to login again. She loves the car, but wished she was a paid beta tester for Porsche.... lol

Now that is odd esp if missing the weather app as as far as I recall that is a std. feature correct?Not being cheeky here , but you did scroll down on the main PCM screen as that weather app is further down?

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[notfromtx]

Without digging into a slew of connectivity issues I cannot say what your issue might be directly related to - but assume you have Apple Music on your phone set up to use cellular data? (that suggestion fixed my issue but that issue does not sound like the same you are experiencing).

Any chance I wonder if it has anything to do with this 'free' trial' not working properly - I already had Apple Music as part of my Apple One service so did not have to do that step. There are others however with this line through the barcode problem who have posted on other threads - might be worth searching the forum to see if others may have solved this for you (if you have not done so already)?

Yeah I've been looking Weather/news apps i'll never use seem to be the only other connectivity related problems I'm noticing now.
I do have the app on my phone, even though it doesn't seem necessary since the car's supposed to connect direct to apple, but it shows cellular is enabled and PCM is authorized.
The Porsche website https://my.porsche.com/myservices/us/en_US/audio-streaming still wants me to " Redeem your special Apple Music offer ", even though I've already done that

 

[notfromtx]

Now that is odd esp if missing the weather app as as far as I recall that is a std. feature correct?Not being cheeky here , but you did scroll down on the main PCM screen as that weather app is further down?

Weather app is there, it just doesn't load any content, gives some error about connectivity. Same with news.

Edit - i just went to take a picture, and they're working today for first time But still can't register to Apple music.

 

[ciaranob]

Weather app is there, it just doesn't load any content, gives some error about connectivity. Same with news.

Edit - i just went to take a picture, and they're working today for first time But still can't register to Apple music.

Ah but as you said above it might in fact be an issue with this free trial registration if Porsche is still waiting on its validation, right?

 

[tbinmd]

Now that is odd esp if missing the weather app as as far as I recall that is a std. feature correct?Not being cheeky here , but you did scroll down on the main PCM screen as that weather app is further down?

Weather app is no where on the home screen or any hint anywhere else. In the beginning we had the PCM login/activation issue and I think it's still related to that issue. Everything on the website looks good. We are going to try and delete her account (primary) and re-add it. hopefully it picks up any authorizations.

 

[notfromtx]

Ah but as you said above it might in fact be an issue with this free trial registration if Porsche is still waiting on its validation, right?

Indeed.
I did all this signup stuff over the holidays, maybe someone at HQ needs to press a button somewhere when they get back to the office.

 

[notfromtx]

Weather app is no where on the home screen or any hint anywhere else. In the beginning we had the PCM login/activation issue and I think it's still related to that issue. Everything on the website looks good. We are going to try and delete her account (primary) and re-add it. hopefully it picks up any authorizations.

Hopefully that works. BTW you mentioned missing apple music completely - that's not on the home screen, it's a Media choice, and also there's some indication on the Porsche Connect screen.

 

[tbinmd]

Hopefully that works. BTW you mentioned missing apple music completely - that's not on the home screen, it's a Media choice, and also there's some indication on the Porsche Connect screen.

I know Apple Music is in the media screen. The Porsche connect contract status screen can not be selected, it's greyed out. If you select it just says contract info is not available at this time. Nice to see what we should be seeing.

 

[notfromtx]

@tbinmd Did you get yours working?
I've tried resetting PCM, deleting and re-adding my user, simplifying my apple password, removing and re-adding the Porsche authorization on the my porsche website, removing the registered cell phone, etc, no luck.
Are my expectations wrong? I'm an android user, model year 22 car, and have not purchased the verizon hotspot functionality. I expect the car to talk to apple directly over the verizon connection with no phone involved. The only reason I mention the hotspot is i see this text in the "Notes" on the page where you can buy the verizon service for $20/mo: https://connect-store.porsche.com/us/en/p/wifi_datapackage_US_v1
"The High Speed Package can be used for Wi-Fi-Hotspot, Apple Music, Apple Podcast and Online Radio."

 

[tbinmd]

@tbinmd Did you get yours working?
I've tried resetting PCM, deleting and re-adding my user, simplifying my apple password, removing and re-adding the Porsche authorization on the my porsche website, removing the registered cell phone, etc, no luck.
Are my expectations wrong? I'm an android user, model year 22 car, and have not purchased the verizon hotspot functionality. I expect the car to talk to apple directly over the verizon connection with no phone involved. The only reason I mention the hotspot is i see this text in the "Notes" on the page where you can buy the verizon service for $20/mo: https://connect-store.porsche.com/us/en/p/wifi_datapackage_US_v1
"The High Speed Package can be used for Wi-Fi-Hotspot, Apple Music, Apple Podcast and Online Radio."

No, haven't gotten it working. Our dealer had us wipe the PCM, no change. I also disconnected the 12volt battery to reset everything. Our dealer is working with PCNA on the issue. Right now they want us to bring the car in so they can hook it up and have Germany check things.

The other odd things, are no weather app, in the privacy settings, the option to list Porsche Connect services is greyed out, and when you select it, the PCM errors that the Porsche Connect contract is not available at this time. We think it has to be some database pointer on the backend. My wife is the primary account, and her Porsche account was all screwed up when trying to register the car.

 

[Scandinavian]

Seems this is more than just a NA issue. I have not had any connection with Online Music or any of the Apple services for a few days now. It says to check data connection, but there seems to be LTE connection as well as two bars of signal strength. Still no luck, and no weather or news. Green light for Emergency call though.

 

[notfromtx]

Seems this is more than just a NA issue. I have not had any connection with Online Music or any of the Apple services for a few days now. It says to check data connection, but there seems to be LTE connection as well as two bars of signal strength. Still no luck, and no weather or news. Green light for Emergency call though.

My dealer didn't want me to bring the car in, said Porsche is working with Apple on the issue. I didn't mention the news/weather since it was working for me the other day.

 

[daned]

Same here, Dealor said they are waiting on a. fix, Porsche NA keep saying it has been escalated but no word.

 

[nafzal80]

I have the same issue. I am in the US.

Does one need to pay for Verizon LTE hotspot feature to get Apple Music and podcast to work or should it work without paying for this?

 

[daned]

I have the same issue. I am in the US.

Does one need to pay for Verizon LTE hotspot feature to get Apple Music and podcast to work or should it work without paying for this?

My understanding is should work without paying for it.

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