Connection issues

[Hanny]

For the first time, mine is down this morning

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[Matt W]

Yep, me two.. having to unlock car to get toasty…

 

[Zakirp]

Yep, me two.. having to unlock car to get toasty…

Am having issues as well connecting seems like a server issue

 

[BigBob]

Ditto. Hoping it’s the servers not
My car again. Safety in numbers maybe.

I’ve never had this error/ screen showing a ! Rather than the car/charging icon before. Pressing the ! Gives this message.

 

[Zakirp]

Ditto. Hoping it’s the servers not
My car again. Safety in numbers maybe.

I’ve never had this error/ screen showing a ! Rather than the car/charging icon before. Pressing the ! Gives this message.

Update
Seems to be up and running again, just tried connecting and it has worked

 

[kurand]

My connectivity was down yesterday too. Forgot about this Tuesday server flakiness so ended up with a 100% OVO Anytime over night charge rather than the requested 85%

 

[BigBob]

My connectivity was down yesterday too. Forgot about this Tuesday server flakiness so ended up with a 100% OVO Anytime over night charge rather than the requested 85%

I imagine you paid full price too? When mine was down last week the ovo app couldn’t see the car being plugged in.

 

[Leverage]

Mine was down this morning too..

 

[kurand]

Seems mostly to have been at the low rate.

I plugged it in around midday Tuesday when there was connectivity to Porsche servers; it did the usual full rate test charge of 0.4KWh. It started charging proper at 01:36 Wednesday morning and completed the 100% charge at 06:54. The EVSE supplied 33.8KWh and the OVO Anytime app credited 32.3KWh at the low rate.

 

[Dabz]

Mine’s down again this morning.

Yet another morning unable to preheat and more importantly yet another smart charge that failed and has cost me 4x more than it should have

 

[Zakirp]

Mine’s down again this morning.

Yet another morning unable to preheat and more importantly yet another smart charge that failed and has cost me 4x more than it should have

This is becoming an absolute joke, expect a much more reliable service from Porsche.

 

[Murph7355]

Mine's down and looks like it may have been for a few days.

Not yet on a smart tariff so the car's timers are sorting pre-heat etc.

But not a great advert for what will be a few hundred quid a year (?) service.

Where should we be reporting issues?

 

[Porcupine]

Where should we be reporting issues?

I looked for the Porsche Connect service at downdetector.co.uk but they're not listed. I don't know of other ways of doing this, but if it could be listed on Downdetector and prominent on their homepage then Porsche might just get embarrassed enough to do something about it...

 

[BigBob]

Mine's down and looks like it may have been for a few days.

Not yet on a smart tariff so the car's timers are sorting pre-heat etc.

But not a great advert for what will be a few hundred quid a year (?) service.

Where should we be reporting issues?

[email protected]

 

[Porcupine]

Weeeeell, it's Tuesday night and time for Porsche to let us down again. My Taycan has put itself into privacy mode, and my discounted charging app won't talk to it. Brilliant. Thanks Porsche.

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