EU/UK: Ongoing navigation issues [Solved with PCM v3892]

[Gru]

I left the car for an issue with the 360° cameras: they would stop working randomly, start again, one of them, all of them, etc.

I told them if they could look for the WTG1 recall campaign: they couldn't find it in their system. Too bad...

Got it back today: they changed some cables, and cameras are working fine (so far...). Told them again about the WTG1, same answer, no, not scheduled for you

I get into the car, leave from dealer, go to NAV and .... it looks different ! Can select networks, power, etc... go to the version number of the PCM and it shows now 3892 I then played with it a bit, no crashing issue

I assume the car felt home, talked to her sisters/brothers there and one of them shared its PCM version

Magic...

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[chun]

I left the car for an issue with the 360° cameras: they would stop working randomly, start again, one of them, all of them, etc.

I told them if they could look for the WTG1 recall campaign: they couldn't find it in their system. Too bad...

Got it back today: they changed some cables, and cameras are working fine (so far...). Told them again about the WTG1, same answer, no, not scheduled for you

I get into the car, leave from dealer, go to NAV and .... it looks different ! Can select networks, power, etc... go to the version number of the PCM and it shows now 3892 I then played with it a bit, no crashing issue

I assume the car felt home, talked to her sisters/brothers there and one of them shared its PCM version

Magic...

I assume the guy you were talking to was a sales guy, not a service guy. Hence he was clueless.

WTG1 is a symptom based service campaign, not a recall, so maybe that's why he couldn't find it.

Good you got it done without having to provide proof

 

[Gru]

it was the service guy. Indeed, he told me it would be good to have a video....

may be (?) they now update the PCM by default when a Gen1 goes for service / warranty / repair.

 

[Sace]

it was the service guy. Indeed, he told me it would be good to have a video....

may be (?) they now update the PCM by default when a Gen1 goes for service / warranty / repair.

It's often one of the first things they try when dealing with any software related issue. I have had mine updated a couple of times.

Nice that you got it. Generally this version seems to be the most stable I have had in the 3 years of ownership.

 

[pteron]

I dropped my Taycan off at Porsche Mechelin this morning, on arrival the service receptionist said they need a video to be able to claim the WTG1 under warranty and without it they'd need to charge me. I said, in no uncertain terms, that was not happening, and asked why they hadn't made this requirement clear before booking me in - I booked it in May FFS. She called their lead service chap and he said they'd try to take the car out and make the video themselves.

The range went down just before the car went into private mode a couple of hours ago so I presume they managed...

 

[chun]

why they hadn't made this requirement clear before booking me in - I booked it in May FFS.

So you can get to experience the premium german brand treatment

In switzerland they require proof for ANY defect on the taycan before they even book me in; that's how much they value the taycan customers

I still can't get them to fix my passanger window sometimes refusing to go up, as it never happens when i can actually record it on my phone, and they won't even look at it without a video

 

[pteron]

They did the update in the end, but I agree with you on the treatment - this is not the way a premium brand should treat its customers.

 

[eddieterry]

Interestingly I tried to book mine in this morning but they said that Fix1 is not working for everyone and Porsche Germany is now preparing a new fix and they would put me on the list for that when it comes out as fix1 is no longer being used - they said this was a very recent instruction from Porsche Germany.

 

[smoothound]

Interestingly I tried to book mine in this morning but they said that Fix1 is not working for everyone and Porsche Germany is now preparing a new fix and they would put me on the list for that when it comes out as fix1 is no longer being used - they said this was a very recent instruction from Porsche Germany.

Any ideas (anyone) what is 'not working' in WTG1? Anyone bad experience with WTG1?....so that we can all keep an eye on it...

 

[YJZ]

I left the car for an issue with the 360° cameras: they would stop working randomly, start again, one of them, all of them, etc.

I told them if they could look for the WTG1 recall campaign: they couldn't find it in their system. Too bad...

Got it back today: they changed some cables, and cameras are working fine (so far...). Told them again about the WTG1, same answer, no, not scheduled for you

I get into the car, leave from dealer, go to NAV and .... it looks different ! Can select networks, power, etc... go to the version number of the PCM and it shows now 3892 I then played with it a bit, no crashing issue

I assume the car felt home, talked to her sisters/brothers there and one of them shared its PCM version

Magic...

Conversely, I took mine in for a rattle and WTG1.

they said they reproduced the problem and did the update, as well as fixing the rattle. Happy days.

except the nav crashed on the way home, they haven’t updated the PCM at all. Liars.

Both Porsche centres I’ve had dealings with have been piss poor.

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