RANT + How Much is Too Much?

[mystermykee]

^ This! Or dream spec Tri-motor Taycan!

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[Archimedes]

I'm in exactly the same position. My car is sitting in a field with no heater so I'm in process of cancelling my order and finding another allocation.

It's a total disgrace. Porsche don't care about their customers.

So they ‘don’t care about their customers’ because they can’t make replacement parts appear out of thin air? You think these delays are due to Porsche ‘not caring’, rather than a global supply chain problem?

BTW, to everyone saying ‘I don’t need a heater’, know that Porsche can’t LEGALLY sell the car with a defective heater, as the defrost is considered a safety issue.

 

[Kev946]

So they ‘don’t care about their customers’ because they can’t make replacement parts appear out of thin air? You think these delays are due to Porsche ‘not caring’, rather than a global supply chain problem?

BTW, to everyone saying ‘I don’t need a heater’, know that Porsche can’t LEGALLY sell the car with a defective heater, as the defrost is considered a safety issue.

2 reasons

1. They should not manufacture cars they can't complete and put them in storage for 6 months. This can do damage to any car let alone an EV
2. They should be honest with their customers and keep them informed of issues albeit self inflected by Porsche see point 1

 

[irrelevant]

I'd second buying a used RWD. Drive it for six months, then trade it in.

This assumes you don't have something else to drive in the meanwhile.

 

[Jrkennedy37]

2 reasons

1. They should not manufacture cars they can't complete and put them in storage for 6 months. This can do damage to any car let alone an EV
2. They should be honest with their customers and keep them informed of issues albeit self inflected by Porsche see point 1

Our ‘21 CT4 sat in Germany for almost six months while it waited for a (still unknown) part. The car is amazing, I wouldn’t worry about it sitting for that long. The waiting sucks but once it arrives and you drive it every day, you’ll forget all about the current delays..

 

[Kev946]

Our ‘21 CT4 sat in Germany for almost six months while it waited for a (still unknown) part. The car is amazing, I wouldn’t worry about it sitting for that long. The waiting sucks but once it arrives and you drive it every day, you’ll forget all about the current delays..

I'm not accepting a car standing that long and if I cancel and order to a new allocation I should get a it before my problem car if it waits the 6 months predicted for a new heater.

 

[Jrkennedy37]

I'm not accepting a car standing that long and if I cancel and order to a new allocation I should get a it before my problem car if it waits the 6 months predicted for a new heater.

Just offering a POV since I wrangled with the same concerns and frustrations. You’re completely in the right to be angry about the situation. At one point our car was slated for a Feb 2022 delivery so the dealership gave back our deposit. It wound up arriving at the dealer mid-December 2021, so there’s a good chance your timeline adjusts further.

‘22s were showing up a week or two before our ‘21 arrived so you very well may be right to order a new allocation, knowing that it will certainly cost more than your current order.

 

[gryphon99]

Hmmm... This is pretty sound logic Given I'm going from a Honda CR-V to my Porsche, I hadn't thought about trying a used one while I wait to give me more time to trade up later on. I rarely ever buy cars, so I'm typically in it for the LOOOOOONG haul. In this case, money really isn't an issue as I had planned on paying cash. It's more psychological than anything as I was always known as "the cheap one" in our circle of friends. While they were all buying fancy cars and electronics, I was sinking my money into investments. At least with a used car I can get a bit more info regarding what I like and don't like about the car.

 

[gryphon99]

So they ‘don’t care about their customers’ because they can’t make replacement parts appear out of thin air? You think these delays are due to Porsche ‘not caring’, rather than a global supply chain problem?

BTW, to everyone saying ‘I don’t need a heater’, know that Porsche can’t LEGALLY sell the car with a defective heater, as the defrost is considered a safety issue.

I don't think that's what most of us are complaining about. At least for me, I'm upset that they aren't forthcoming with communication about what is going on. Also, some are apparently getting the new heater part now while others are getting 6 month delays when the orders were put in around the same time. It just seems completely random instead of a well though out plan to handle the situation. Communication goes a long way to dealing with customer satisfaction when issues like this happen.

 

[annieland]

Man, I loved my 2007 CR-V and if I didn't keep having kids I'd probably still have it! But I agree that your second build can probably be trimmed and tweaked a bit. I'm not one to judge anyone else's preferences, but it seems you have a lot of contradictions as far as sporty vs. aesthetic vs. comfort features in both your builds. As I said before, my 4S is like one-third options, but they're pretty specific as far as desired function. Even though leather, wood, mirrors and wheels could be considered aesthetics to me it was just proper design, and the only thing I considered "frivolous" was the console crest. Personally, I hate heated stuff in the car, so steering wheels and extra climate control and more seat heating was an easy place to trim costs.

 

[Redhot2474]

Hi all. I've been scouring these forums for quite some time and decided to post for the first time. Part of this will be ranting at the current situation I'm in because it's going to have to be my therapy. I need a calm way to deal with this as I am an impatient person!!! The other part is a legitimate question although I realize there won't be a "right" answer.

Ok, so I'm pissed. I put my deposit down in July 2022, got my allocation in December 2022, and my build was completed February 15th. You all probably know where I'm going with this, but I was originally slated to receive my car this week, and now it's been bumped all the way back to August due to heater issues. First off, I'm in the southern United States. I don't need a heater until November! Of course, my SA has very little information and this whole situation is frustrating beyond belief given how much money I'm trying to give them. I just hate that I'm seeing folks already receive their cars who had them built after me. Great for you guys, no hating there! I just don't understand how Porsche is deciding who gets their cars and who doesn't. The customer experience on this is horrible.

Anyways, as a result, I'm planning on calling up my SA tomorrow and asking if I can cancel my existing order and just put in for a new order. These forums have been the source of many restless nights because you all have me wanting features I never thought about during my initial lock in. But now my very reasonable wife-friendly 4S 2023 order has gone from $138,350 USD to $156,380 :-0!!! Is this too much for a 4S? I've priced out the GTS, but honestly I don't like the sportier look or the race-tex so I'd be replacing all of that, and nothing else in the GTS is appealing to me. I'm never going to track it and I drive my kids all over the place. I just have this nagging feeling I'm spending way too much topping out the 4S and I should be looking at another trim.

Anyone else spend that much on a 4S? Here are my builds:

Original Build Sitting in a Lot Somewhere

Possible New Build That Is Much Pricier

Cancel the order and buy used , this is coming from someone who just bought new received jan 1

 

[mcdermottm]

I don't think that's what most of us are complaining about. At least for me, I'm upset that they aren't forthcoming with communication about what is going on. Also, some are apparently getting the new heater part now while others are getting 6 month delays when the orders were put in around the same time. It just seems completely random instead of a well though out plan to handle the situation. Communication goes a long way to dealing with customer satisfaction when issues like this happen.

While I'm not trying to downplay the frustration with the communication because it's real and I'm not one to tell someone else how they should feel. However, we placed an order for the new Cadillac Lyriq in May 22 and were told we should have it maybe early fall or early Winter of 22. Here we are and I now have a 2024 Lyriq ordered because they cut the 2023 production short. I haven't received a SINGLE (zero, nada, not one, bubkus) communication from the dealer or GM corporate and the only reason I knew I had to reorder was because of a "rogue" dealer in Indiana who actually does his job and reads internal Cadillac communications and posts frequently on the Lyriq forum. I(!) had to tell me my dealer what was going on.

As for overspeccing... I ordered what many consider (probably, rightfully so) an "overspecced" RWD. The option was going with a highly specced RWD with all of the options and aesthetic upgrades that I wanted or a 4S with fewer options but much better acceleration. I went with the expensive RWD because I don't need the acceleration and wanted the other options. I won't get the value if I trade it in but I knew that going into it and it give me motivation to keep it and add a 911 to my garage when the Taycan is paid off. ?

 

[Archimedes]

2 reasons

1. They should not manufacture cars they can't complete and put them in storage for 6 months. This can do damage to any car let alone an EV
2. They should be honest with their customers and keep them informed of issues albeit self inflected by Porsche see point 1

Manufacturers have done #1 for eons. Because it makes economic sense. And also because these are cars, not China dolls. They can sit at port for months with no problems. Hell the average car used to sit on dealer lots for months.

And how can they keep you informed any better than they are, if they don’t even know when they’ll receive the parts? A buddy of mine is a very high end home builder ($10mil+) and he told me they have jobs sitting waiting on windows for months, with suppliers that can’t even tell them when they’ll receive them. All due to supply chain problems. The level of self absorbed Veruca Salt entitlement on this forum is ridiculous sometimes.

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