Taycan Servicing UK

[kreshi]

A german Porsche dealer has fixed service prices on their site. All Taycan models - 2 year service is 300€ and 4 year service is 380€. This should be a good hint to what the actual service will cost. I won't believe those weird UK packages make any sense. Jeke74 made a good point, it might include warranty, or a whole new set tires, a bar of gold.. god knows.

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[W1NGE]

Hopefully but UK warranty is 3 years by default from new.

 

[ZubyDoo]

Hi, new to the forum but have been watching for months. Gentian 4S being delivered end next week and having satin ppf applied. On theme of servicing, I queried costs with my OPC - their response was

Minor services at 2 years/20k miles are approximately £500.00 including changing perishable items such as brake fluid.

Major services at 4 years/40k miles that include more in-depth checks are just shy of £700.00.

Services alternate every 2 years between major and minor, so those costs continue to be repeated throughout the life of the car.

Of course if other consumable items such as tyres or brakes will increase these costs if needed, and the car will need an MOT every year after its 3rd birthday. It’s also worth remembering as well that you will be liable for other costs should the car need repairing beyond the scope of the warranty (ie after it has expired), though you can extend this at a cost of approximately £1k PA.

 

[W1NGE]

Hi, new to the forum but have been watching for months. Gentian 4S being delivered end next week and having satin ppf applied. On theme of servicing, I queried costs with my OPC - their response was

Minor services at 2 years/20k miles are approximately £500.00 including changing perishable items such as brake fluid.

Major services at 4 years/40k miles that include more in-depth checks are just shy of £700.00.

Services alternate every 2 years between major and minor, so those costs continue to be repeated throughout the life of the car.

Of course if other consumable items such as tyres or brakes will increase these costs if needed, and the car will need an MOT every year after its 3rd birthday. It’s also worth remembering as well that you will be liable for other costs should the car need repairing beyond the scope of the warranty (ie after it has expired), though you can extend this at a cost of approximately £1k PA.

Yep this is what I would expect and in line with every Porsche I've owned.

 

[Doc B]

Yep this is what I would expect and in line with every Porsche I've owned.

I hope so. The service package prices that were released recently were absolutely shocking. If it does turn out to be around £500, I hope those who bought the £2,500 per service package get refunded...

 

[Bobby]

A german Porsche dealer has fixed service prices on their site. All Taycan models - 2 year service is 300€ and 4 year service is 380€. This should be a good hint to what the actual service will cost. I won't believe those weird UK packages make any sense. Jeke74 made a good point, it might include warranty, or a whole new set tires, a bar of gold.. god knows.

Do you think we can take it to Germany for the service?

 

[W1NGE]

Do you think we can take it to Germany for the service?

Joking aside, why when it is the same in UK - read earlier UK post?

 

[philkent]

I got this today from the dealer, so prices are high! I think I will take my chances and see what the service really costs in 2 years Time!

 

[tigerbalm]

I got this today from the dealer, so prices are high! I think I will take my chances and see what the service really costs in 2 years Time!

Can't believe that "full battery charge" is even listed as a feature. You don't even get it in the first plan and do you even want a full charge if its hanging around service centre for the day!

I wonder what the EVHC actually is – and why is it only performed once over the full period?

 

[kreshi]

Can't believe that "full battery charge" is even listed as a feature. You don't even get it in the first plan and do you even want a full charge if its hanging around service centre for the day!

I wonder what the EVHC actually is – and why is it only performed once over the full period?

That's a good indicator of how desperately they are trying to still make good money with service on Taycans...

 

[Xsquid]

I got this today from the dealer, so prices are high! I think I will take my chances and see what the service really costs in 2 years Time!

I challenged this with Porsche GB as up until 16 Feb 2021 Porsche FS were marketing the same plan online but significantly cheaper - look familiar? The difference I was told was down to "Mandatory Drainage Checks" - nothing more nothing less.

I complained to Porsche De and wrote to Dr Blume. All that happened is that I was referred back to Porsche GB and to the same useless customer service rep who failed to satisfactorily answer my question in the first place and said I should take it up with Porsche FS. Whilst Porsche FS is part of VW FS is it really the case that Porsche Germany have no input as to what is required service wise. This is from an organisation that prides itself of focussed customer service.

My dealer estimated the cost of the first 2 services at around £1150 which is expensive but Porsche is expensive. The revised plan seems to be without substance when looked at an identical and now withdrwan one (although they were running side by side until 16 Feb) - best avoided which seems to be the general concensus.

I am debating whether to take the matter any further but although it feels totally wrong I am not sure where it will get me and do I need the aggro!

 

[Doc B]

I challenged this with Porsche GB as up until 16 Feb 2021 Porsche FS were marketing the same plan online but significantly cheaper - look familiar? The difference I was told was down to "Mandatory Drainage Checks" - nothing more nothing less.

I complained to Porsche De and wrote to Dr Blume. All that happened is that I was referred back to Porsche GB and to the same useless customer service rep who failed to satisfactorily answer my question in the first place and said I should take it up with Porsche FS. Whilst Porsche FS is part of VW FS is it really the case that Porsche Germany have no input as to what is required service wise. This is from an organisation that prides itself of focussed customer service.

My dealer estimated the cost of the first 2 services at around £1150 which is expensive but Porsche is expensive. The revised plan seems to be without substance when looked at an identical and now withdrwan one (although they were running side by side until 16 Feb) - best avoided which seems to be the general concensus.

I am debating whether to take the matter any further but although it feels totally wrong I am not sure where it will get me and do I need the aggro!
[/QUOTE]

I agree, this feels very wrong - Porsche dealers trying to fleece early adopters. I have a feeling Tesla owners used to have really high servicing costs as well related to replacing something to do with battery fluid (coolant?). I may be wrong about that though. When the dealer said "mandatory drainage checks" did they say what was "mandatory" about them? Is it that the warranty (3 years in the UK plus 7 years on the battery) would not be honoured if we don't have them every 2 years? I know that non-Porsche dealer services are supposed to harm sell-on value, but at these prices, I'd look elsewhere, although it'll probably be a couple more years before third parties have the expertise to service a Taycan.

 

[Xsquid]

I challenged this with Porsche GB as up until 16 Feb 2021 Porsche FS were marketing the same plan online but significantly cheaper - look familiar? The difference I was told was down to "Mandatory Drainage Checks" - nothing more nothing less.

I complained to Porsche De and wrote to Dr Blume. All that happened is that I was referred back to Porsche GB and to the same useless customer service rep who failed to satisfactorily answer my question in the first place and said I should take it up with Porsche FS. Whilst Porsche FS is part of VW FS is it really the case that Porsche Germany have no input as to what is required service wise. This is from an organisation that prides itself of focussed customer service.

My dealer estimated the cost of the first 2 services at around £1150 which is expensive but Porsche is expensive. The revised plan seems to be without substance when looked at an identical and now withdrwan one (although they were running side by side until 16 Feb) - best avoided which seems to be the general concensus.

I am debating whether to take the matter any further but although it feels totally wrong I am not sure where it will get me and do I need the aggro!

I agree, this feels very wrong - Porsche dealers trying to fleece early adopters. I have a feeling Tesla owners used to have really high servicing costs as well related to replacing something to do with battery fluid (coolant?). I may be wrong about that though. When the dealer said "mandatory drainage checks" did they say what was "mandatory" about them? Is it that the warranty (3 years in the UK plus 7 years on the battery) would not be honoured if we don't have them every 2 years? I know that non-Porsche dealer services are supposed to harm sell-on value, but at these prices, I'd look elsewhere, although it'll probably be a couple more years before third parties have the expertise to service a Taycan.
[/QUOTE]
I queried if it was so mandatory as to why it was not worthy of being included in the service schedule - it seems the obvious place. The whole response to be honest lacked any credibility. Very poor customer service.

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