UK order status and delays?

[Juniorp72]

Can I just check, in the UK can we see our order status on the app or anything or is that only for the US ‘track your dream’?

This is what I’m showing at the minute…

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[TaycanHero]

UPDATE: My SA emailed to say they have received 6 allocations for Q1 for GTS ST. Nothing beyond Q1 to date. I'm 12th in the Q with no cancellations to date. The long wait continues....................

Q2 my friend!

(we hope)

 

[MrBlueSky]

Can I just check, in the UK can we see our order status on the app or anything or is that only for the US ‘track your dream’?

I think we’re stuck with getting updates from our SA. TYD appears to provide quite a bit more info and there was chat a while ago about some UK dealers trialling it but nothing more appears to have come of it.

Here’s what I currently see:

and, when I click on Order Information, I get this:

 

[Sidicks]

I think we’re stuck with getting updates from our SA. TYD appears to provide quite a bit more info and there was chat a while ago about some UK dealers trialling it but nothing more appears to have come of it.

Here’s what I currently see:



and, when I click on Order Information, I get this:

View attachment 46323

Thanks - it appears you need a VIN to add a car to MyPorsche.

When is that number assigned (presumably I obtain that from my dealer) or is there another way that I can get my car into the system?

 

[W1NGE]

Can I just check, in the UK can we see our order status on the app or anything or is that only for the US ‘track your dream’?

I can't see mine in the app on my phone but if I go to My Porsche website on either phone or laptop or other device then I get the 1 - 6 status. You will also get email(s) throughout.

VIN you will likely get from the dealer if not automatically informed at the appropriate order to delivery juncture via the online service.

 

[f1eng]

Thanks - it appears you need a VIN to add a car to MyPorsche.

When is that number assigned (presumably I obtain that from my dealer) or is there another way that I can get my car into the system?

I got my VIN on the My Porsche app, or maybe web page, during phase 3 or at stage 4 and put it into My Porsche but until the car comes all I could do was name it - my youngest granddaughter named it the pickle car - outside that after phase 5, which was 16th August in my case, nothing changed and no useful information. I found out it was in storage in Germany from the dealer - no mention of anythIng on the app.

 

[Sidicks]

I can't see mine in the app on my phone but if I go to My Porsche website on either phone or laptop or other device then I get the 1 - 6 status. You will also get email(s) throughout.

VIN you will likely get from the dealer if not automatically informed at the appropriate order to delivery juncture via the online service.

I can’t see anything on MyPorsche yet - did you just add your Porsche code or should this be updated accordingly when your order is accepted?

 

[Poshfpg]

I can’t see anything on MyPorsche yet - did you just add your Porsche code or should this be updated accordingly when your order is accepted?

My app was showing nothing forever, elevating my frustration levels no end given I ordered in July 21. After several 'chats' with my SA and Porsche GB neither of whom had a clue why it wasn't showing up I did a full check on everything they sent me and it turned out Porsche had turned Gmail to Googlemail in setting up my account, no idea why but must be some system thing. Anyway, I reregistered from scratch using Googlemail and eureka it was all there.

Since the car landed in the UK last Thursday the app has really become interesting, Saturday I got an email from Porsche to set up charging cards, link Spotify and Podcasts, agree to online stuff, accept data sharing from the car and so on, all via MyPorsche. Then yesterday it switched from scheduled to produced and the production photos showed up on there as did the car manual to download.

I now have 2 identical cars on the app, one as below in the my car bit and if I swipe left I see the same car in stage 4 with Your car is Produced. My presumption is that the latter disappears upon delivery.

 

[W1NGE]

I can’t see anything on MyPorsche yet - did you just add your Porsche code or should this be updated accordingly when your order is accepted?

For my new order once the allocation was confirmed last week the online stuff automatically kick-in and so I started getting email from My Porsche entitled "My Porsche – Thank you for ordering your new Porsche – The Taycan" and then when I went to My Porsche website I see the following:

and further down the page

I had none of this with my current car so this part is new to me but obviously have an active My Porsche ID / Connect ID.

 

[Sidicks]

For my new order once the allocation was confirmed last week the online stuff automatically kick-in and so I started getting email from My Porsche entitled "My Porsche – Thank you for ordering your new Porsche – The Taycan" and then when I went to My Porsche website I see the following:

I have signed the documentation and returned it to my dealer, but not yet had anything from Porsche UK to confirm the order - hopefully this will follow soon.

 

[W1NGE]

I have signed the documentation and returned it to my dealer, but not yet had anything from Porsche UK to confirm the order - hopefully this will follow soon.

The order stage will follow a confirmed allocation - can't remember if you have this or not.

I signed an order 14 months ago and only now getting 'an order' notification on My Porsche (based on an old Porsche Code).

 

[Sidicks]

The order stage will follow a confirmed allocation - can't remember if you have this or not.

I signed an order 14 months ago and only now getting 'an order' notification on My Porsche (based on an old Porsche Code).

Yes, I had the call last week to confirm my allocation and the need to finalise my spec asap. January build, February delivery, but I will actually take delivery on 1 March.

 

[W1NGE]

Yes, I had the call last week to confirm my allocation and the need to finalise my spec asap. January build, February delivery, but I will actually take delivery on 1 March.

Ok so your SA should have done something by now!

Check your spam folder just in case.

 

[Sidicks]

Ok so your SA should have done something by now!

Check your spam folder just in case.

Not a sausage

 

[W1NGE]

Not a sausage

Check also that your SA is using your final Porsche Code (it changes each time you modify and save in case you aren't aware).

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