Could not remove charger handle at remote station: GOOD TIP

[Archimedes]

Absolutely not. 2744 miles cross country. EA, Blink, EVgo. etc. Never had to pull a cord. Plug got jammed once, lock-unlock mechanism dodgy.

Once again...

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[taycan4sl]

Had the exact same issue and thought I was the only person that didn't know this when I called EA.

Wasted 30 minutes first thinking I wasn't applying enough pressure (hopefully no damage was done) and then calling EA who told me to unlock all the doors.

Would be good if there was an alert, maybe the release button turning red, to let you know there is an issue to avoid the wrestling matches that seem to be frequently occuring due to the unlock requirement that is not widely publicised.

 

[Eric]

I was driving to Houston from Dallas with my wife and stopped off at an EA for a fill up. For some reason it did not recognize my car when I plugged in but attribute this to Porsche dealer totally resetting my PCM because all secondary screens would randomly go out. (After sitting overnight, they would come back) To get the EA station to charge my car, I had to go into the My Porsche app, click on bottom map icon, then click on fuel station icon in middle. Then click on the EA station on the map, then select the pod number and then "start charging" button and it worked. (BTW - They have two handles at each pod but only one at a time can actually work!)

Anyway, I was charging away while sitting in car when an EQS450+ pulls up next to me. So I get out of my car and start chatting with him, reminding him how ugly the outside of his is and asking about any issues with electronics. He said he has had a lot but overall happy with car. I shared my alarm issues and black screen issues and said the same about my Taycan. Meanwhile my wife locked the car doors unbeknownst to me while I was bantering outside the car, even though I left my door open.

After EQS guy and I said our goodbyes, I went to stop my charge and extract the handle only to find it would not release. I went to inside my car and noticed an error message on the passenger charger port. I tried stopping charge via app and via pushing the flashing green button...it then went RED. I was stuck. Could not get the handle out of my car. So I called 1-800-PORSCHE and learned that inside each door jam 6" from the charger access panel is a nickel sized plug cap. I popped it off and 7" of string fell out attached to the plug. If you pull the string it will manually release the charging handle and it can be extracted. However, it was spring loaded and thus it really took two people; one to pull the string while the other extracts the heavy handle. It took a little work slipping the string back in but I was on my way.

I got to my destination and started a level 1 charge at the home I was at, locked my doors and went to sleep. The next day, I tried to extract the handle again and it was stuck! I unlocked the doors and went in car to see if that error message was there and it was not. I went back to the handle and tried to extract again and out it came. As it turns out, if you lock your car, it will lock that handle onto your car. The first time my wife locked the doors unbeknownst to me, even with mine open thus it never dawned on me it was locked. The second time it made sense when I unlocked the door and drew the obvious conclusion; locking car, locks handle. This makes sense since someone could unplug you unknowingly if you re not there.

I sure wish both my dealer and 1-800-PORSCHE told me this! Hope this story helps the next person.

how about reading the manual

 

[Capt Mike]

I was driving to Houston from Dallas with my wife and stopped off at an EA for a fill up. For some reason it did not recognize my car when I plugged in but attribute this to Porsche dealer totally resetting my PCM because all secondary screens would randomly go out. (After sitting overnight, they would come back) To get the EA station to charge my car, I had to go into the My Porsche app, click on bottom map icon, then click on fuel station icon in middle. Then click on the EA station on the map, then select the pod number and then "start charging" button and it worked. (BTW - They have two handles at each pod but only one at a time can actually work!)

Anyway, I was charging away while sitting in car when an EQS450+ pulls up next to me. So I get out of my car and start chatting with him, reminding him how ugly the outside of his is and asking about any issues with electronics. He said he has had a lot but overall happy with car. I shared my alarm issues and black screen issues and said the same about my Taycan. Meanwhile my wife locked the car doors unbeknownst to me while I was bantering outside the car, even though I left my door open.

After EQS guy and I said our goodbyes, I went to stop my charge and extract the handle only to find it would not release. I went to inside my car and noticed an error message on the passenger charger port. I tried stopping charge via app and via pushing the flashing green button...it then went RED. I was stuck. Could not get the handle out of my car. So I called 1-800-PORSCHE and learned that inside each door jam 6" from the charger access panel is a nickel sized plug cap. I popped it off and 7" of string fell out attached to the plug. If you pull the string it will manually release the charging handle and it can be extracted. However, it was spring loaded and thus it really took two people; one to pull the string while the other extracts the heavy handle. It took a little work slipping the string back in but I was on my way.

I got to my destination and started a level 1 charge at the home I was at, locked my doors and went to sleep. The next day, I tried to extract the handle again and it was stuck! I unlocked the doors and went in car to see if that error message was there and it was not. I went back to the handle and tried to extract again and out it came. As it turns out, if you lock your car, it will lock that handle onto your car. The first time my wife locked the doors unbeknownst to me, even with mine open thus it never dawned on me it was locked. The second time it made sense when I unlocked the door and drew the obvious conclusion; locking car, locks handle. This makes sense since someone could unplug you unknowingly if you re not there.

I sure wish both my dealer and 1-800-PORSCHE told me this! Hope this story helps the next person.

There’s so much the dealerships don’t/can’t tell us !

 

[TonyR]

I believe Tom was saying after the incident and he knew what happened that when the Taycan is locked, the charging cable can't be disconnected. This has been my experience, as well. The Taycan needs to be unlocked to have the freedom to disconnect the charging cable.

I find it a useful security feature. When at home I leave it plugged in and locked all the time. If anyone wants to steal it they have to get the charger cable out first.

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