Porsche Assistance loan vehicle

[ss782b]

My car unfortunately died over the weekend as documented here:
https://www.taycanforum.com/forum/threads/drive-system-control-fault.5158/post-291439

If this takes longer than a few days which is looking likely should I be pushing for a Taycan as a loan vehicle or should I be happy with a base Macan?

Interested to hear the experience of others who may been in a similar unfortunate situation.

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[chun]

Don't think you get to choose what you get as a loaner. You take what you're offered.

 

[Ross]

My car unfortunately died over the weekend as documented here:
https://www.taycanforum.com/forum/threads/drive-system-control-fault.5158/post-291439

If this takes longer than a few days which is looking likely should I be pushing for a Taycan as a loan vehicle or should I be happy with a base Macan?

Interested to hear the experience of others who may been in a similar unfortunate situation.

If there is a fault with the car a replacement vehicle should be 'like for like'..
I would say a Macan is pretty good. I have had Taycans 3 times over 4 years from
my OPC and a Cayenne once (Yuk) and a Cayman GTS once.
(Manual, Noisy, bone shaking ride - Double Yuk)
Nothing needed long term

15 years ago my 911 GT3 had horrendous problems with the brakes and was off road for a month.
They provided me with a Mini at short notice, no problem I said but I want a better car.
I then got a BMW 5 series (Treble Yuk).
It was then I looked up consumer law and sent Porsche Swindon an email quoting 'like for like'
Within 48hrs I was in a 911 Carrera 4S which I kept for 2 weeks.
I think it would have been unfriendly of me to insist on a GT3!

Is a Macan 'like for like' enough for you?
Depends on how much fuss you want to make?

 

[simcity]

You could argue an electric! Macan could be considered “like for like” but conversely an ICE version could easily be argued as not - would be pretty easy argument to see why not.

 

[Scandinavian]

My car unfortunately died over the weekend as documented here:
https://www.taycanforum.com/forum/threads/drive-system-control-fault.5158/post-291439

If this takes longer than a few days which is looking likely should I be pushing for a Taycan as a loan vehicle or should I be happy with a base Macan?

Interested to hear the experience of others who may been in a similar unfortunate situation.

I do not know how it is in the UK, but in France it seems it is more up to the dealer. Porsche Assistance have offered me Ford Focus as a replacement car, which I declined. And my last update and revision at the dealer provided me with an Audi A1! With a completely burnt out clutch!

I have not been impressed by Porsche dealer here

 

[ss782b]

You could argue an electric! Macan could be considered “like for like” but conversely an ICE version could easily be argued as not - would be pretty easy argument to see why not.

This will be my main issue if this does take more than a few days.

Thanks to those who have responded.

 

[RBGtaycan]

My car unfortunately died over the weekend as documented here:
https://www.taycanforum.com/forum/threads/drive-system-control-fault.5158/post-291439

If this takes longer than a few days which is looking likely should I be pushing for a Taycan as a loan vehicle or should I be happy with a base Macan?

Interested to hear the experience of others who may been in a similar unfortunate situation.

I seem to always get a base Macan..as much as I have liked the Macan, it makes me realize that I like the Taycan much much more!

 

[Zakirp]

I have had a couple of replacements over the last 6 months in the UK, I have noticed if you go down the breakdown assistance route, the hire is usually passed onto Enterprise Car Hire and the best you will get on a good day is a BMW 5 series nothing better than that, if the car is arranged by the Porsche dealership your more likely to get something decent usually one of the courtesy / loan vehicles, in my instance as my broke down with the first 24 hours, the sales lad, gave me a demo vehicle which was a Taycan GTS which was absolutely fully loaded with approx 30 miles on the clock almost brand new, I had a further issue a few weeks on and again the car was provided by the sales team not the service team, on the third occasion when it went for a recall got a standard 4S from the service team.
I guess it also depends on what the dealer has available. In my opinion always better the dealership provide the vehicle as Enterprise vehicles are crap in my past experience.

 

[WedmoreBlue]

My car unfortunately died over the weekend as documented here:
https://www.taycanforum.com/forum/threads/drive-system-control-fault.5158/post-291439

If this takes longer than a few days which is looking likely should I be pushing for a Taycan as a loan vehicle or should I be happy with a base Macan?

Interested to hear the experience of others who may been in a similar unfortunate situation.

Go through Porsche Assist (which is the AA) & they will organise Enterprise to get a hire car to you within 24 hours & will arrange collection & delivery of the Taycan to your local OPC.
Choice is limited to what the local Enterprise Depot have available & it’s unlikely to be an EV - do ask for a claim form to reclaim up to £200 of fuel against receipts.

 

[axpy]

Go through Porsche Assist (which is the AA) & they will organise Enterprise to get a hire car to you within 24 hours & will arrange collection & delivery of the Taycan to your local OPC.
Choice is limited to what the local Enterprise Depot have available & it’s unlikely to be an EV - do ask for a claim form to reclaim up to £200 of fuel against receipts.

If the service doesn't take too long, Porsche Assist might also offer to reimburse some taxi fees. I was flying 3 days after they towed mine for a heater issue. I didn't take the loaner but got ~200 euros of taxi reimbursed.

 

[ss782b]

Go through Porsche Assist (which is the AA) & they will organise Enterprise to get a hire car to you within 24 hours & will arrange collection & delivery of the Taycan to your local OPC.
Choice is limited to what the local Enterprise Depot have available & it’s unlikely to be an EV - do ask for a claim form to reclaim up to £200 of fuel against receipts.

Thanks. That’s what happened initially from Enterprise as it was out of hours on a weekend. Porsche GB upgraded me to a Macan yesterday. I did see something about the fuel reclaim up to £200. Asked Porsche Assist but they claimed to have no knowledge. I’ll have to speak to Porsche GB again tomorrow.

 

[PartTimer]

My car unfortunately died over the weekend as documented here:
https://www.taycanforum.com/forum/threads/drive-system-control-fault.5158/post-291439

If this takes longer than a few days which is looking likely should I be pushing for a Taycan as a loan vehicle or should I be happy with a base Macan?

Interested to hear the experience of others who may been in a similar unfortunate situation.

My CT4S was off the road for 8 weeks with a failure of the main battery. I was given a Diesel Audi A5 through Enterprise in UK. Not exactly like for like!! I couldn’t be bothered to argue the toss although probably should have.

 

[ss782b]

My CT4S was off the road for 8 weeks with a failure of the main battery. I was given a Diesel Audi A5 through Enterprise in UK. Not exactly like for like!! I couldn’t be bothered to argue the toss although probably should have.

What errors were you seeing when it failed?

 

[PartTimer]

What errors were you seeing when it failed?

initially I had a significant drop in range. Interestingly although the car claimed to be charged to 85% when I put in a destination that was just a dozen or so miles away it predicted I would have 45% battery on arrival.
Range dropped fast as soon as I started to drive.
Then a few weeks later (before Porsche could look at the issue) I got a “electrical fault - do not drive” red warning and it would not move at all. Low loader to the dealer.
in the end it required a significant number of cells in the main battery to be replaced. Off the road for 8 weeks.
Has been fine since I got it back (touch wood).
They told me they hadn’t seen a failure of this nature before, but I’m not really buying that!
Have you got similar problems?

 

[anonymouse]

Had a Macan as a service loaner. Dealer made me return it with same level of petrol in it, like a hire car. Couldnt believe how much petrol these ICE cars guzzle!

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