Dealer Software Update

[Doc B]

Mmm considering the initiative Porsche is showing to bring cars into the shop for a four hour sw upgrade and the cost to Porsche to do so... I think there is a lot unsaid in that letter in regards to bug fixes etc that this SW will address... its your car - but I would probably bring it in....

I agree, reading between the lines of that letter, it's a recall-style thing when they talk about "affected vehicles". Basically this is a "please bring it in for essential Improvements, although we will not admit there was anything wrong with the car in the first place".

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[Taycanrati]

My 21 turbo is sitting at the Port.
needs new inverter. Weeks of delay. So far.

then- I have been told that the dealership will Also need to reload software due to a recent issue. Service will require a 17 hour download!
will take 2 full days as they want to monitor progress. I am shocked that Porsche still uses Dial up modems! Wow!

 

[ejcintr]

My 21 turbo is sitting at the Port.
needs new inverter. Weeks of delay. So far.

then- I have been told that the dealership will Also need to reload software due to a recent issue. Service will require a 17 hour download!
will take 2 full days as they want to monitor progress. I am shocked that Porsche still uses Dial up modems! Wow!

I think we have finally identified the Porsche dealer service revenue model for EV's - sw upgrades- once out of warranty we'll be paying as our taycans sit in a dealership downloading sw....

 

[awharton]

I have an appointment for the MY20 large software update in week 13 ( release of the software is expected in week 12). They scheduled two days but I don't know whether that is done as precaution (btw I get as loaner a Taycan for the first time)

Has someone in Porsche confirmed the update is coming in week 12 for MY20?

 

[Dee]

This huge amount of data for this update is probably the reason it's not done OTA.
And of course cuz of the issue with the self-corrupting OTA-module sw...
Makes sense, doesn't it?
I'm glad to see there are also updates for the OTA.
Hopefully we'll be where we should have been, a year ago...(so we can get updates via OTA!).
Ah well, let's see what happens.
I'm a little hesitant cuz my car is working perfectly fine at the moment...

 

[KensingtonPark]

Has anyone in the US received this letter? I am curious to know if this is a phased rollout.

 

[dgompper]

Has anyone in the US received this letter? I am curious to know if this is a phased rollout.

December build, February arrival. Nothing in the mail box to date.

 

[NC_Taycan]

Let's assume out of that 9 hours, probably two requires actual human labor. There are exactly zero or one Taycan experts at most dealers. The update may also require connection to a special computer or service jig that a dealership may have exactly zero or one of. So it's a throughput thing. It would be ideal if they could do multiple in parallel - and I'm not saying they can't - but consider the throughput. It will almost certainly have to be a phased approach, with the squeakiest wheels and most proactive dealers likely being the first ones updated.

 

[struther]

December build, February arrival. Nothing in the mail box to date.

I am curious to see if this will be applied to my car before I get it. My car is currently on a boat (lost at sea I think based on how long it is taking).

 

[Arjan_]

Has someone in Porsche confirmed the update is coming in week 12 for MY20?

It is expected to be released in week 12. However it is not 100% confirmed therefore my dealer suggested for safety to make the appointment one week later so fingers crossed.

 

[Smithy37]

I got my letter today. MY21 Turbo S.

I’ve heard it’s a very important update and it does indeed change the pronunciation of the word Taycan.

 

[John89]

For what it's worth.

2021 - today
2020 - 2 weeks

 

[TAYC4S]

I got my letter today. MY21 Turbo S.

I’ve heard it’s a very important update and it does indeed change the pronunciation of the word Taycan.

I heard they drop one of these in the boot as well ? but only if you have had a 12v battery issue...

 

[tigerbalm]

Ah, the electric sound generator.

 

[daveo4EV]

I heard they drop one of these in the boot as well ? but only if you have had a 12v battery issue...

I’d take one of these - aircooled super clean flat-six sign me up!!